RAG4ITOps: A Supervised Fine-Tunable and Comprehensive RAG Framework for IT Operations and Maintenance Tianyang Zhang author Zhuoxuan Jiang author Shengguang Bai author Tianrui Zhang author Lin Lin author Yang Liu author Jiawei Ren author 2024-11 text Proceedings of the 2024 Conference on Empirical Methods in Natural Language Processing: Industry Track Franck Dernoncourt editor Daniel Preoţiuc-Pietro editor Anastasia Shimorina editor Association for Computational Linguistics Miami, Florida, US conference publication zhang-etal-2024-rag4itops 10.18653/v1/2024.emnlp-industry.56 https://aclanthology.org/2024.emnlp-industry.56/ 2024-11 738 754