Probing the Depths of Language Models’ Contact-Center Knowledge for Quality Assurance

Probing the Depths of Language Models’ Contact-Center Knowledge for Quality Assurance Digvijay Anil Ingle author Aashraya Sachdeva author Surya Prakash Sahu author Mayank Sati author Cijo George author Jithendra Vepa author 2024-11 text Proceedings of the 2024 Conference on Empirical Methods in Natural Language Processing: Industry Track Franck Dernoncourt editor Daniel Preoţiuc-Pietro editor Anastasia Shimorina editor Association for Computational Linguistics Miami, Florida, US conference publication ingle-etal-2024-probing 10.18653/v1/2024.emnlp-industry.60 https://aclanthology.org/2024.emnlp-industry.60/ 2024-11 790 804