TransferTOD: A Generalizable Chinese Multi-Domain Task-Oriented Dialogue System with Transfer Capabilities

Ming Zhang, Caishuang Huang, Yilong Wu, Shichun Liu, Huiyuan Zheng, Yurui Dong, Yujiong Shen, Shihan Dou, Jun Zhao, Junjie Ye, Qi Zhang, Tao Gui, Xuanjing Huang


Abstract
Task-oriented dialogue (TOD) systems aim to efficiently handle task-oriented conversations, including information collection. How to utilize TOD accurately, efficiently and effectively for information collection has always been a critical and challenging task. Recent studies have demonstrated that Large Language Models (LLMs) excel in dialogue, instruction generation, and reasoning, and can significantly enhance the performance of TOD through fine-tuning. However, current datasets primarily cater to user-led systems and are limited to predefined specific scenarios and slots, thereby necessitating improvements in the proactiveness, diversity, and capabilities of TOD. In this study, we present a detailed multi-domain task-oriented data construction process for conversations, and a Chinese dialogue dataset generated based on this process, **TransferTOD**, which authentically simulates human-computer dialogues in 30 popular life service scenarios. Leveraging this dataset, we trained a model using full-parameter fine-tuning called **TransferTOD-7B**, showcasing notable abilities in slot filling and questioning. Our work has demonstrated its strong generalization capabilities in various downstream scenarios, significantly enhancing both data utilization efficiency and system performance. The data is released in https://github.com/KongLongGeFDU/TransferTOD.
Anthology ID:
2024.emnlp-main.710
Volume:
Proceedings of the 2024 Conference on Empirical Methods in Natural Language Processing
Month:
November
Year:
2024
Address:
Miami, Florida, USA
Editors:
Yaser Al-Onaizan, Mohit Bansal, Yun-Nung Chen
Venue:
EMNLP
SIG:
Publisher:
Association for Computational Linguistics
Note:
Pages:
12750–12771
Language:
URL:
https://aclanthology.org/2024.emnlp-main.710
DOI:
10.18653/v1/2024.emnlp-main.710
Bibkey:
Cite (ACL):
Ming Zhang, Caishuang Huang, Yilong Wu, Shichun Liu, Huiyuan Zheng, Yurui Dong, Yujiong Shen, Shihan Dou, Jun Zhao, Junjie Ye, Qi Zhang, Tao Gui, and Xuanjing Huang. 2024. TransferTOD: A Generalizable Chinese Multi-Domain Task-Oriented Dialogue System with Transfer Capabilities. In Proceedings of the 2024 Conference on Empirical Methods in Natural Language Processing, pages 12750–12771, Miami, Florida, USA. Association for Computational Linguistics.
Cite (Informal):
TransferTOD: A Generalizable Chinese Multi-Domain Task-Oriented Dialogue System with Transfer Capabilities (Zhang et al., EMNLP 2024)
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PDF:
https://aclanthology.org/2024.emnlp-main.710.pdf