Speech Emotion Recognition for Call Centers using Self-supervised Models: A Complete Pipeline for Industrial Applications

Juan M. Martín-Doñas, Asier López Zorrilla, Mikel deVelasco, Juan Camilo Vasquez-Correa, Aitor Álvarez, Maria Inés Torres, Paz Delgado, Ane Lazpiur, Blanca Romero, Irati Alkorta


Anthology ID:
2024.icnlsp-1.14
Volume:
Proceedings of the 7th International Conference on Natural Language and Speech Processing (ICNLSP 2024)
Month:
October
Year:
2024
Address:
Trento
Editors:
Mourad Abbas, Abed Alhakim Freihat
Venue:
ICNLSP
SIG:
Publisher:
Association for Computational Linguistics
Note:
Pages:
119–128
Language:
URL:
https://aclanthology.org/2024.icnlsp-1.14
DOI:
Bibkey:
Cite (ACL):
Juan M. Martín-Doñas, Asier López Zorrilla, Mikel deVelasco, Juan Camilo Vasquez-Correa, Aitor Álvarez, Maria Inés Torres, Paz Delgado, Ane Lazpiur, Blanca Romero, and Irati Alkorta. 2024. Speech Emotion Recognition for Call Centers using Self-supervised Models: A Complete Pipeline for Industrial Applications. In Proceedings of the 7th International Conference on Natural Language and Speech Processing (ICNLSP 2024), pages 119–128, Trento. Association for Computational Linguistics.
Cite (Informal):
Speech Emotion Recognition for Call Centers using Self-supervised Models: A Complete Pipeline for Industrial Applications (Martín-Doñas et al., ICNLSP 2024)
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PDF:
https://aclanthology.org/2024.icnlsp-1.14.pdf