@inproceedings{stock-etal-2024-annotating,
    title = "Annotating Customer-Oriented Behaviour in Call Centre Sales Dialogues",
    author = "Stock, Jutta  and
      Petukhova, Volha  and
      Klakow, Dietrich",
    editor = "Calzolari, Nicoletta  and
      Kan, Min-Yen  and
      Hoste, Veronique  and
      Lenci, Alessandro  and
      Sakti, Sakriani  and
      Xue, Nianwen",
    booktitle = "Proceedings of the 2024 Joint International Conference on Computational Linguistics, Language Resources and Evaluation (LREC-COLING 2024)",
    month = may,
    year = "2024",
    address = "Torino, Italia",
    publisher = "ELRA and ICCL",
    url = "https://aclanthology.org/2024.lrec-main.107/",
    pages = "1197--1208"
}