Knowledge-centered conversational agents with a drive to learn

Selene Baez Santamaria


Abstract
We create an adaptive conversational agent that assesses the quality of its knowledge and is driven to become more knowledgeable. Unlike agents with predefined tasks, ours can leverage people as diverse sources to meet its knowledge needs. We test the agent in social contexts, where personal and subjective information can be obtained through dialogue. We provide the agent both with generic methods for assessing its knowledge quality (e.g. correctness, completeness, redundancy, interconnectedness, and diversity), as well as with generic capabilities to improve its knowledge by leveraging external sources. We demonstrate that the agent can learn effective policies to acquire the knowledge needed by assessing the efficiency of these capabilities during interaction. Our framework enables on-the-fly learning, offering a dynamic and adaptive approach to shaping conversational interactions.
Anthology ID:
2024.naacl-srw.10
Volume:
Proceedings of the 2024 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies (Volume 4: Student Research Workshop)
Month:
June
Year:
2024
Address:
Mexico City, Mexico
Editors:
Yang (Trista) Cao, Isabel Papadimitriou, Anaelia Ovalle
Venue:
NAACL
SIG:
Publisher:
Association for Computational Linguistics
Note:
Pages:
83–92
Language:
URL:
https://aclanthology.org/2024.naacl-srw.10
DOI:
Bibkey:
Cite (ACL):
Selene Baez Santamaria. 2024. Knowledge-centered conversational agents with a drive to learn. In Proceedings of the 2024 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies (Volume 4: Student Research Workshop), pages 83–92, Mexico City, Mexico. Association for Computational Linguistics.
Cite (Informal):
Knowledge-centered conversational agents with a drive to learn (Baez Santamaria, NAACL 2024)
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PDF:
https://aclanthology.org/2024.naacl-srw.10.pdf