Principles for AI-Assisted Social Influence and Their Application to Social Mediation

Ian Perera, Alex Memory, Vera A. Kazakova, Bonnie J. Dorr, Brodie Mather, Ritwik Bose, Arash Mahyari, Corey Lofdahl, Mack S. Blackburn, Archna Bhatia, Brandon Patterson, Peter Pirolli


Abstract
Successful social influence, whether at individual or community levels, requires expertise and care in several dimensions of communication: understanding of emotions, beliefs, and values; transparency; and context-aware behavior shaping. Based on our experience in identifying mediation needs in social media and engaging with moderators and users, we developed a set of principles that we believe social influence systems should adhere to to ensure ethical operation, effectiveness, widespread adoption, and trust by users on both sides of the engagement of influence. We demonstrate these principles in D-ESC: Dialogue Assistant for Engaging in Social-Cybermediation, in the context of AI-assisted social media mediation, a newer paradigm of automatic moderation that responds to unique and changing communities while engendering and maintaining trust in users, moderators, and platform-holders. Through this case study, we identify opportunities for our principles to guide future systems towards greater opportunities for positive social change.
Anthology ID:
2024.sicon-1.9
Volume:
Proceedings of the Second Workshop on Social Influence in Conversations (SICon 2024)
Month:
November
Year:
2024
Address:
Miami, Florida, USA
Editors:
James Hale, Kushal Chawla, Muskan Garg
Venue:
SICon
SIG:
Publisher:
Association for Computational Linguistics
Note:
Pages:
129–140
Language:
URL:
https://aclanthology.org/2024.sicon-1.9
DOI:
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Cite (ACL):
Ian Perera, Alex Memory, Vera A. Kazakova, Bonnie J. Dorr, Brodie Mather, Ritwik Bose, Arash Mahyari, Corey Lofdahl, Mack S. Blackburn, Archna Bhatia, Brandon Patterson, and Peter Pirolli. 2024. Principles for AI-Assisted Social Influence and Their Application to Social Mediation. In Proceedings of the Second Workshop on Social Influence in Conversations (SICon 2024), pages 129–140, Miami, Florida, USA. Association for Computational Linguistics.
Cite (Informal):
Principles for AI-Assisted Social Influence and Their Application to Social Mediation (Perera et al., SICon 2024)
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PDF:
https://aclanthology.org/2024.sicon-1.9.pdf