An Open Intent Discovery Evaluation Framework

Grant Anderson, Emma Hart, Dimitra Gkatzia, Ian Beaver


Abstract
In the development of dialog systems the discovery of the set of target intents to identify is a crucial first step that is often overlooked. Most intent detection works assume that a labelled dataset already exists, however creating these datasets is no trivial task and usually requires humans to manually analyse, decide on intent labels and tag accordingly. The field of Open Intent Discovery addresses this problem by automating the process of grouping utterances and providing the user with the discovered intents. Our Open Intent Discovery framework allows for the user to choose from a range of different techniques for each step in the discovery process, including the ability to extend previous works with a human-readable label generation stage. We also provide an analysis of the relationship between dataset features and optimal combination of techniques for each step to help others choose without having to explore every possible combination for their unlabelled data.
Anthology ID:
2024.sigdial-1.64
Volume:
Proceedings of the 25th Annual Meeting of the Special Interest Group on Discourse and Dialogue
Month:
September
Year:
2024
Address:
Kyoto, Japan
Editors:
Tatsuya Kawahara, Vera Demberg, Stefan Ultes, Koji Inoue, Shikib Mehri, David Howcroft, Kazunori Komatani
Venue:
SIGDIAL
SIG:
SIGDIAL
Publisher:
Association for Computational Linguistics
Note:
Pages:
760–769
Language:
URL:
https://aclanthology.org/2024.sigdial-1.64
DOI:
Bibkey:
Cite (ACL):
Grant Anderson, Emma Hart, Dimitra Gkatzia, and Ian Beaver. 2024. An Open Intent Discovery Evaluation Framework. In Proceedings of the 25th Annual Meeting of the Special Interest Group on Discourse and Dialogue, pages 760–769, Kyoto, Japan. Association for Computational Linguistics.
Cite (Informal):
An Open Intent Discovery Evaluation Framework (Anderson et al., SIGDIAL 2024)
Copy Citation:
PDF:
https://aclanthology.org/2024.sigdial-1.64.pdf