Practical Strategies for Enhancing Reliability of GenAI Systems in Customer Operations: An Overview Flurin Gishamer author Alexander Khalil Arwadi author 2024-06 text Proceedings of the 9th edition of the Swiss Text Analytics Conference Corsin Capol editor Mark Cieliebak editor Albert Weichselbraun editor Claudiu Musat editor Elisabeth Maier editor Lucas Zimmermann editor Association for Computational Linguistics Chur, Switzerland conference publication gishamer-arwadi-2024-practical https://aclanthology.org/2024.swisstext-1.54/ 2024-06 235 240