@inproceedings{patel-etal-2024-tweak,
    title = "Tweak to Trust: Assessing the Reliability of Summarization Metrics in Contact Centers via Perturbed Summaries",
    author = "Patel, Kevin  and
      Agrawal, Suraj  and
      Kumar, Ayush",
    editor = "Ovalle, Anaelia  and
      Chang, Kai-Wei  and
      Cao, Yang Trista  and
      Mehrabi, Ninareh  and
      Zhao, Jieyu  and
      Galstyan, Aram  and
      Dhamala, Jwala  and
      Kumar, Anoop  and
      Gupta, Rahul",
    booktitle = "Proceedings of the 4th Workshop on Trustworthy Natural Language Processing (TrustNLP 2024)",
    month = jun,
    year = "2024",
    address = "Mexico City, Mexico",
    publisher = "Association for Computational Linguistics",
    url = "https://aclanthology.org/2024.trustnlp-1.14/",
    doi = "10.18653/v1/2024.trustnlp-1.14",
    pages = "172--186"
}