Tweak to Trust: Assessing the Reliability of Summarization Metrics in Contact Centers via Perturbed Summaries Kevin Patel author Suraj Agrawal author Ayush Kumar author 2024-06 text Proceedings of the 4th Workshop on Trustworthy Natural Language Processing (TrustNLP 2024) Anaelia Ovalle editor Kai-Wei Chang editor Yang Trista Cao editor Ninareh Mehrabi editor Jieyu Zhao editor Aram Galstyan editor Jwala Dhamala editor Anoop Kumar editor Rahul Gupta editor Association for Computational Linguistics Mexico City, Mexico conference publication patel-etal-2024-tweak 10.18653/v1/2024.trustnlp-1.14 https://aclanthology.org/2024.trustnlp-1.14/ 2024-06 172 186