Findings of the WMT 2024 Shared Task on Chat Translation

Wafaa Mohammed, Sweta Agrawal, Amin Farajian, Vera Cabarrão, Bryan Eikema, Ana C Farinha, José G. C. De Souza


Abstract
This paper presents the findings from the third edition of the Chat Translation Shared Task. As with previous editions, the task involved translating bilingual customer support conversations, specifically focusing on the impact of conversation context in translation quality and evaluation. We also include two new language pairs: English-Korean and English-Dutch, in addition to the set of language pairs from previous editions: English-German, English-French, and English-Brazilian Portuguese.We received 22 primary submissions and 32 contrastive submissions from eight teams, with each language pair having participation from at least three teams. We evaluated the systems comprehensively using both automatic metrics and human judgments via a direct assessment framework.The official rankings for each language pair were determined based on human evaluation scores, considering performance in both translation directions—agent and customer. Our analysis shows that while the systems excelled at translating individual turns, there is room for improvement in overall conversation-level translation quality.
Anthology ID:
2024.wmt-1.59
Volume:
Proceedings of the Ninth Conference on Machine Translation
Month:
November
Year:
2024
Address:
Miami, Florida, USA
Editors:
Barry Haddow, Tom Kocmi, Philipp Koehn, Christof Monz
Venue:
WMT
SIG:
Publisher:
Association for Computational Linguistics
Note:
Pages:
701–714
Language:
URL:
https://aclanthology.org/2024.wmt-1.59
DOI:
Bibkey:
Cite (ACL):
Wafaa Mohammed, Sweta Agrawal, Amin Farajian, Vera Cabarrão, Bryan Eikema, Ana C Farinha, and José G. C. De Souza. 2024. Findings of the WMT 2024 Shared Task on Chat Translation. In Proceedings of the Ninth Conference on Machine Translation, pages 701–714, Miami, Florida, USA. Association for Computational Linguistics.
Cite (Informal):
Findings of the WMT 2024 Shared Task on Chat Translation (Mohammed et al., WMT 2024)
Copy Citation:
PDF:
https://aclanthology.org/2024.wmt-1.59.pdf