EDAR: A pipeline for Emotion and Dialogue Act Recognition

Elie Dina, Rania Ayachi Kibech, Miguel Couceiro


Abstract
Individuals facing financial difficulties often make decisions driven by emotions rather than rational analysis. EDAR, a pipeline for Emotion and Dialogue Act Recognition, is designed specifically for the debt collection process in France. By integrating EDAR into decision-making systems, debt collection outcomes could be improved. The pipeline employs Machine Learning and Deep Learning models, demonstrating that smaller models with fewer parameters can achieve high performance, offering an efficient alternative to large language models.
Anthology ID:
2025.coling-industry.15
Volume:
Proceedings of the 31st International Conference on Computational Linguistics: Industry Track
Month:
January
Year:
2025
Address:
Abu Dhabi, UAE
Editors:
Owen Rambow, Leo Wanner, Marianna Apidianaki, Hend Al-Khalifa, Barbara Di Eugenio, Steven Schockaert, Kareem Darwish, Apoorv Agarwal
Venue:
COLING
SIG:
Publisher:
Association for Computational Linguistics
Note:
Pages:
175–186
Language:
URL:
https://aclanthology.org/2025.coling-industry.15/
DOI:
Bibkey:
Cite (ACL):
Elie Dina, Rania Ayachi Kibech, and Miguel Couceiro. 2025. EDAR: A pipeline for Emotion and Dialogue Act Recognition. In Proceedings of the 31st International Conference on Computational Linguistics: Industry Track, pages 175–186, Abu Dhabi, UAE. Association for Computational Linguistics.
Cite (Informal):
EDAR: A pipeline for Emotion and Dialogue Act Recognition (Dina et al., COLING 2025)
Copy Citation:
PDF:
https://aclanthology.org/2025.coling-industry.15.pdf