@inproceedings{su-etal-2025-llm,
    title = "{LLM}-Friendly Knowledge Representation for Customer Support",
    author = "Su, Hanchen  and
      Luo, Wei  and
      Mehdad, Yashar  and
      Han, Wei  and
      Liu, Elaine  and
      Zhang, Wayne  and
      Zhao, Mia  and
      Zhang, Joy",
    editor = "Rambow, Owen  and
      Wanner, Leo  and
      Apidianaki, Marianna  and
      Al-Khalifa, Hend  and
      Eugenio, Barbara Di  and
      Schockaert, Steven  and
      Darwish, Kareem  and
      Agarwal, Apoorv",
    booktitle = "Proceedings of the 31st International Conference on Computational Linguistics: Industry Track",
    month = jan,
    year = "2025",
    address = "Abu Dhabi, UAE",
    publisher = "Association for Computational Linguistics",
    url = "https://aclanthology.org/2025.coling-industry.42/",
    pages = "496--504"
}