LLM-Friendly Knowledge Representation for Customer Support Hanchen Su author Wei Luo author Yashar Mehdad author Wei Han author Elaine Liu author Wayne Zhang author Mia Zhao author Joy Zhang author 2025-01 text Proceedings of the 31st International Conference on Computational Linguistics: Industry Track Owen Rambow editor Leo Wanner editor Marianna Apidianaki editor Hend Al-Khalifa editor Barbara Di Eugenio editor Steven Schockaert editor Kareem Darwish editor Apoorv Agarwal editor Association for Computational Linguistics Abu Dhabi, UAE conference publication su-etal-2025-llm https://aclanthology.org/2025.coling-industry.42/ 2025-01 496 504