@inproceedings{hao-kong-2025-enhancing,
title = "Enhancing Emotional Support Conversations: A Framework for Dynamic Knowledge Filtering and Persona Extraction",
author = "Hao, Jiawang and
Kong, Fang",
editor = "Rambow, Owen and
Wanner, Leo and
Apidianaki, Marianna and
Al-Khalifa, Hend and
Eugenio, Barbara Di and
Schockaert, Steven",
booktitle = "Proceedings of the 31st International Conference on Computational Linguistics",
month = jan,
year = "2025",
address = "Abu Dhabi, UAE",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2025.coling-main.214/",
pages = "3193--3202",
abstract = "With the growing need for accessible emotional support, conversational agents are being used more frequently to provide empathetic and meaningful interactions. However, many existing dialogue models struggle to interpret user context accurately due to irrelevant or misclassified knowledge, limiting their effectiveness in real-world scenarios. To address this, we propose a new framework that dynamically filters relevant commonsense knowledge and extracts personalized information to improve empathetic dialogue generation. We evaluate our framework on the ESConv dataset using extensive automatic and human experiments. The results show that our approach outperforms other models in metrics, demonstrating better coherence, emotional understanding, and response relevance."
}
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<abstract>With the growing need for accessible emotional support, conversational agents are being used more frequently to provide empathetic and meaningful interactions. However, many existing dialogue models struggle to interpret user context accurately due to irrelevant or misclassified knowledge, limiting their effectiveness in real-world scenarios. To address this, we propose a new framework that dynamically filters relevant commonsense knowledge and extracts personalized information to improve empathetic dialogue generation. We evaluate our framework on the ESConv dataset using extensive automatic and human experiments. The results show that our approach outperforms other models in metrics, demonstrating better coherence, emotional understanding, and response relevance.</abstract>
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%0 Conference Proceedings
%T Enhancing Emotional Support Conversations: A Framework for Dynamic Knowledge Filtering and Persona Extraction
%A Hao, Jiawang
%A Kong, Fang
%Y Rambow, Owen
%Y Wanner, Leo
%Y Apidianaki, Marianna
%Y Al-Khalifa, Hend
%Y Eugenio, Barbara Di
%Y Schockaert, Steven
%S Proceedings of the 31st International Conference on Computational Linguistics
%D 2025
%8 January
%I Association for Computational Linguistics
%C Abu Dhabi, UAE
%F hao-kong-2025-enhancing
%X With the growing need for accessible emotional support, conversational agents are being used more frequently to provide empathetic and meaningful interactions. However, many existing dialogue models struggle to interpret user context accurately due to irrelevant or misclassified knowledge, limiting their effectiveness in real-world scenarios. To address this, we propose a new framework that dynamically filters relevant commonsense knowledge and extracts personalized information to improve empathetic dialogue generation. We evaluate our framework on the ESConv dataset using extensive automatic and human experiments. The results show that our approach outperforms other models in metrics, demonstrating better coherence, emotional understanding, and response relevance.
%U https://aclanthology.org/2025.coling-main.214/
%P 3193-3202
Markdown (Informal)
[Enhancing Emotional Support Conversations: A Framework for Dynamic Knowledge Filtering and Persona Extraction](https://aclanthology.org/2025.coling-main.214/) (Hao & Kong, COLING 2025)
ACL