@inproceedings{vanderlyn-vu-2025-say,
title = "It`s What You Say and How You Say It: Investigating the Effect of Linguistic vs. Behavioral Adaptation in Task-Oriented Chatbots",
author = "Vanderlyn, Lindsey and
Vu, Ngoc Thang",
editor = "Rambow, Owen and
Wanner, Leo and
Apidianaki, Marianna and
Al-Khalifa, Hend and
Eugenio, Barbara Di and
Schockaert, Steven",
booktitle = "Proceedings of the 31st International Conference on Computational Linguistics",
month = jan,
year = "2025",
address = "Abu Dhabi, UAE",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2025.coling-main.410/",
pages = "6120--6149",
abstract = "Given the conflicting expectations users have for how a dialog agent should sound and behave, there is no one-size-fits-all option for dialog system design. Therefore, adaptation is critical to ensure successful and enjoyable interactions. However, it is not yet clear what the effects of behavioral (what the agent says) vs. linguistic adaptation (how the agent says this) are in terms of dialog success and user perception. In this work, we implement three different types of task-oriented dialog agents which can each vary their level of formality. We evaluate subjective and objective metrics of dialog success as well as user perceptions through a user study, comparing the collected data to that of (CITATION), where users interacted with the same three types of agents without linguistic adaptation. From this, we draw insights into which subjective and objective aspects of success and user perception are influenced by each type of adaptation. We additionally all code, user surveys, and dialog interaction logs."
}
<?xml version="1.0" encoding="UTF-8"?>
<modsCollection xmlns="http://www.loc.gov/mods/v3">
<mods ID="vanderlyn-vu-2025-say">
<titleInfo>
<title>It‘s What You Say and How You Say It: Investigating the Effect of Linguistic vs. Behavioral Adaptation in Task-Oriented Chatbots</title>
</titleInfo>
<name type="personal">
<namePart type="given">Lindsey</namePart>
<namePart type="family">Vanderlyn</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Ngoc</namePart>
<namePart type="given">Thang</namePart>
<namePart type="family">Vu</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<originInfo>
<dateIssued>2025-01</dateIssued>
</originInfo>
<typeOfResource>text</typeOfResource>
<relatedItem type="host">
<titleInfo>
<title>Proceedings of the 31st International Conference on Computational Linguistics</title>
</titleInfo>
<name type="personal">
<namePart type="given">Owen</namePart>
<namePart type="family">Rambow</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Leo</namePart>
<namePart type="family">Wanner</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Marianna</namePart>
<namePart type="family">Apidianaki</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Hend</namePart>
<namePart type="family">Al-Khalifa</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Barbara</namePart>
<namePart type="given">Di</namePart>
<namePart type="family">Eugenio</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Steven</namePart>
<namePart type="family">Schockaert</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<originInfo>
<publisher>Association for Computational Linguistics</publisher>
<place>
<placeTerm type="text">Abu Dhabi, UAE</placeTerm>
</place>
</originInfo>
<genre authority="marcgt">conference publication</genre>
</relatedItem>
<abstract>Given the conflicting expectations users have for how a dialog agent should sound and behave, there is no one-size-fits-all option for dialog system design. Therefore, adaptation is critical to ensure successful and enjoyable interactions. However, it is not yet clear what the effects of behavioral (what the agent says) vs. linguistic adaptation (how the agent says this) are in terms of dialog success and user perception. In this work, we implement three different types of task-oriented dialog agents which can each vary their level of formality. We evaluate subjective and objective metrics of dialog success as well as user perceptions through a user study, comparing the collected data to that of (CITATION), where users interacted with the same three types of agents without linguistic adaptation. From this, we draw insights into which subjective and objective aspects of success and user perception are influenced by each type of adaptation. We additionally all code, user surveys, and dialog interaction logs.</abstract>
<identifier type="citekey">vanderlyn-vu-2025-say</identifier>
<location>
<url>https://aclanthology.org/2025.coling-main.410/</url>
</location>
<part>
<date>2025-01</date>
<extent unit="page">
<start>6120</start>
<end>6149</end>
</extent>
</part>
</mods>
</modsCollection>
%0 Conference Proceedings
%T It‘s What You Say and How You Say It: Investigating the Effect of Linguistic vs. Behavioral Adaptation in Task-Oriented Chatbots
%A Vanderlyn, Lindsey
%A Vu, Ngoc Thang
%Y Rambow, Owen
%Y Wanner, Leo
%Y Apidianaki, Marianna
%Y Al-Khalifa, Hend
%Y Eugenio, Barbara Di
%Y Schockaert, Steven
%S Proceedings of the 31st International Conference on Computational Linguistics
%D 2025
%8 January
%I Association for Computational Linguistics
%C Abu Dhabi, UAE
%F vanderlyn-vu-2025-say
%X Given the conflicting expectations users have for how a dialog agent should sound and behave, there is no one-size-fits-all option for dialog system design. Therefore, adaptation is critical to ensure successful and enjoyable interactions. However, it is not yet clear what the effects of behavioral (what the agent says) vs. linguistic adaptation (how the agent says this) are in terms of dialog success and user perception. In this work, we implement three different types of task-oriented dialog agents which can each vary their level of formality. We evaluate subjective and objective metrics of dialog success as well as user perceptions through a user study, comparing the collected data to that of (CITATION), where users interacted with the same three types of agents without linguistic adaptation. From this, we draw insights into which subjective and objective aspects of success and user perception are influenced by each type of adaptation. We additionally all code, user surveys, and dialog interaction logs.
%U https://aclanthology.org/2025.coling-main.410/
%P 6120-6149
Markdown (Informal)
[It’s What You Say and How You Say It: Investigating the Effect of Linguistic vs. Behavioral Adaptation in Task-Oriented Chatbots](https://aclanthology.org/2025.coling-main.410/) (Vanderlyn & Vu, COLING 2025)
ACL