@inproceedings{zhao-etal-2025-agent,
    title = "Agent-in-the-Loop: A Data Flywheel for Continuous Improvement in {LLM}-based Customer Support",
    author = "Zhao, Cen  and
      Zhang, Tiantian  and
      Su, Hanchen  and
      Zhang, Yufeng  and
      Su, Shaowei  and
      Xu, Mingzhi  and
      Liu, Yu  and
      Han, Wei  and
      Werner, Jeremy  and
      Cheng, Claire Na  and
      Mehdad, Yashar",
    editor = "Potdar, Saloni  and
      Rojas-Barahona, Lina  and
      Montella, Sebastien",
    booktitle = "Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing: Industry Track",
    month = nov,
    year = "2025",
    address = "Suzhou (China)",
    publisher = "Association for Computational Linguistics",
    url = "https://aclanthology.org/2025.emnlp-industry.135/",
    pages = "1919--1930",
    ISBN = "979-8-89176-333-3"
}