@inproceedings{nakash-etal-2025-effective,
title = "Effective Red-Teaming of Policy-Adherent Agents",
author = "Nakash, Itay and
Kour, George and
Lazar, Koren and
Vetzler, Matan and
Uziel, Guy and
Anaby Tavor, Ateret",
editor = "Christodoulopoulos, Christos and
Chakraborty, Tanmoy and
Rose, Carolyn and
Peng, Violet",
booktitle = "Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing",
month = nov,
year = "2025",
address = "Suzhou, China",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2025.emnlp-main.114/",
pages = "2250--2268",
ISBN = "979-8-89176-332-6",
abstract = "Task-oriented LLM-based agents are increasingly used in domains with strict policies, such as refund eligibility or cancellation rules. The challenge lies in ensuring that the agent consistently adheres to these rules and policies, appropriately refusing any request that would violate them, while still maintaining a helpful and natural interaction. This calls for the development of tailored design and evaluation methodologies to ensure agent resilience against malicious user behavior. We propose a novel threat model that focuses on adversarial users aiming to exploit policy-adherent agents for personal benefit. To address this, we present CRAFT, a multi-agent red-teaming system that leverages policy-aware persuasive strategies to undermine a policy-adherent agent in a customer-service scenario, outperforming conventional jailbreak methods such as DAN prompts, emotional manipulation, and coercive. Building upon the existing Tau-bench benchmark, we introduce Tau-break, a complementary benchmark designed to rigorously assess the agent{'}s robustness against manipulative user behavior. Finally, we evaluate several straightforward yet effective defense strategies. While these measures provide some protection, they fall short, highlighting the need for stronger, research-driven safeguards to protect policy-adherent agents from adversarial attacks."
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<abstract>Task-oriented LLM-based agents are increasingly used in domains with strict policies, such as refund eligibility or cancellation rules. The challenge lies in ensuring that the agent consistently adheres to these rules and policies, appropriately refusing any request that would violate them, while still maintaining a helpful and natural interaction. This calls for the development of tailored design and evaluation methodologies to ensure agent resilience against malicious user behavior. We propose a novel threat model that focuses on adversarial users aiming to exploit policy-adherent agents for personal benefit. To address this, we present CRAFT, a multi-agent red-teaming system that leverages policy-aware persuasive strategies to undermine a policy-adherent agent in a customer-service scenario, outperforming conventional jailbreak methods such as DAN prompts, emotional manipulation, and coercive. Building upon the existing Tau-bench benchmark, we introduce Tau-break, a complementary benchmark designed to rigorously assess the agent’s robustness against manipulative user behavior. Finally, we evaluate several straightforward yet effective defense strategies. While these measures provide some protection, they fall short, highlighting the need for stronger, research-driven safeguards to protect policy-adherent agents from adversarial attacks.</abstract>
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%0 Conference Proceedings
%T Effective Red-Teaming of Policy-Adherent Agents
%A Nakash, Itay
%A Kour, George
%A Lazar, Koren
%A Vetzler, Matan
%A Uziel, Guy
%A Anaby Tavor, Ateret
%Y Christodoulopoulos, Christos
%Y Chakraborty, Tanmoy
%Y Rose, Carolyn
%Y Peng, Violet
%S Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing
%D 2025
%8 November
%I Association for Computational Linguistics
%C Suzhou, China
%@ 979-8-89176-332-6
%F nakash-etal-2025-effective
%X Task-oriented LLM-based agents are increasingly used in domains with strict policies, such as refund eligibility or cancellation rules. The challenge lies in ensuring that the agent consistently adheres to these rules and policies, appropriately refusing any request that would violate them, while still maintaining a helpful and natural interaction. This calls for the development of tailored design and evaluation methodologies to ensure agent resilience against malicious user behavior. We propose a novel threat model that focuses on adversarial users aiming to exploit policy-adherent agents for personal benefit. To address this, we present CRAFT, a multi-agent red-teaming system that leverages policy-aware persuasive strategies to undermine a policy-adherent agent in a customer-service scenario, outperforming conventional jailbreak methods such as DAN prompts, emotional manipulation, and coercive. Building upon the existing Tau-bench benchmark, we introduce Tau-break, a complementary benchmark designed to rigorously assess the agent’s robustness against manipulative user behavior. Finally, we evaluate several straightforward yet effective defense strategies. While these measures provide some protection, they fall short, highlighting the need for stronger, research-driven safeguards to protect policy-adherent agents from adversarial attacks.
%U https://aclanthology.org/2025.emnlp-main.114/
%P 2250-2268
Markdown (Informal)
[Effective Red-Teaming of Policy-Adherent Agents](https://aclanthology.org/2025.emnlp-main.114/) (Nakash et al., EMNLP 2025)
ACL
- Itay Nakash, George Kour, Koren Lazar, Matan Vetzler, Guy Uziel, and Ateret Anaby Tavor. 2025. Effective Red-Teaming of Policy-Adherent Agents. In Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing, pages 2250–2268, Suzhou, China. Association for Computational Linguistics.