@inproceedings{sato-etal-2025-proactive,
title = "Proactive User Information Acquisition via Chats on User-Favored Topics",
author = "Sato, Shiki and
Baba, Jun and
Hentona, Asahi and
Iwata, Shinji and
Yoshimoto, Akifumi and
Yoshino, Koichiro",
editor = "Christodoulopoulos, Christos and
Chakraborty, Tanmoy and
Rose, Carolyn and
Peng, Violet",
booktitle = "Findings of the Association for Computational Linguistics: EMNLP 2025",
month = nov,
year = "2025",
address = "Suzhou, China",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2025.findings-emnlp.131/",
pages = "2418--2443",
ISBN = "979-8-89176-335-7",
abstract = "Chat-oriented dialogue systems that deliver tangible benefits, such as sharing news or frailty prevention for seniors, require proactive acquisition of specific user information via chats on user-favored topics. This study proposes the Proactive Information Acquisition (PIA) task to support the development of these systems. In this task, a system needs to acquire a user{'}s answers to predefined questions without making the user feel abrupt while engaging in a chat on a predefined topic. We created and analyzed a dataset of 650 PIA chats, identifying key challenges and effective strategies for recent LLMs. Our system, designed from these insights, surpassed the performance of LLMs prompted solely with task instructions. Finally, we demonstrate that automatic evaluation of this task is reasonably accurate, suggesting its potential as a framework to efficiently develop techniques for systems dealing with complex dialogue goals, extending beyond the scope of PIA alone. Our dataset is available at: https://github.com/CyberAgentAILab/PIA"
}<?xml version="1.0" encoding="UTF-8"?>
<modsCollection xmlns="http://www.loc.gov/mods/v3">
<mods ID="sato-etal-2025-proactive">
<titleInfo>
<title>Proactive User Information Acquisition via Chats on User-Favored Topics</title>
</titleInfo>
<name type="personal">
<namePart type="given">Shiki</namePart>
<namePart type="family">Sato</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Jun</namePart>
<namePart type="family">Baba</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Asahi</namePart>
<namePart type="family">Hentona</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Shinji</namePart>
<namePart type="family">Iwata</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Akifumi</namePart>
<namePart type="family">Yoshimoto</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Koichiro</namePart>
<namePart type="family">Yoshino</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<originInfo>
<dateIssued>2025-11</dateIssued>
</originInfo>
<typeOfResource>text</typeOfResource>
<relatedItem type="host">
<titleInfo>
<title>Findings of the Association for Computational Linguistics: EMNLP 2025</title>
</titleInfo>
<name type="personal">
<namePart type="given">Christos</namePart>
<namePart type="family">Christodoulopoulos</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Tanmoy</namePart>
<namePart type="family">Chakraborty</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Carolyn</namePart>
<namePart type="family">Rose</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Violet</namePart>
<namePart type="family">Peng</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<originInfo>
<publisher>Association for Computational Linguistics</publisher>
<place>
<placeTerm type="text">Suzhou, China</placeTerm>
</place>
</originInfo>
<genre authority="marcgt">conference publication</genre>
<identifier type="isbn">979-8-89176-335-7</identifier>
</relatedItem>
<abstract>Chat-oriented dialogue systems that deliver tangible benefits, such as sharing news or frailty prevention for seniors, require proactive acquisition of specific user information via chats on user-favored topics. This study proposes the Proactive Information Acquisition (PIA) task to support the development of these systems. In this task, a system needs to acquire a user’s answers to predefined questions without making the user feel abrupt while engaging in a chat on a predefined topic. We created and analyzed a dataset of 650 PIA chats, identifying key challenges and effective strategies for recent LLMs. Our system, designed from these insights, surpassed the performance of LLMs prompted solely with task instructions. Finally, we demonstrate that automatic evaluation of this task is reasonably accurate, suggesting its potential as a framework to efficiently develop techniques for systems dealing with complex dialogue goals, extending beyond the scope of PIA alone. Our dataset is available at: https://github.com/CyberAgentAILab/PIA</abstract>
<identifier type="citekey">sato-etal-2025-proactive</identifier>
<location>
<url>https://aclanthology.org/2025.findings-emnlp.131/</url>
</location>
<part>
<date>2025-11</date>
<extent unit="page">
<start>2418</start>
<end>2443</end>
</extent>
</part>
</mods>
</modsCollection>
%0 Conference Proceedings
%T Proactive User Information Acquisition via Chats on User-Favored Topics
%A Sato, Shiki
%A Baba, Jun
%A Hentona, Asahi
%A Iwata, Shinji
%A Yoshimoto, Akifumi
%A Yoshino, Koichiro
%Y Christodoulopoulos, Christos
%Y Chakraborty, Tanmoy
%Y Rose, Carolyn
%Y Peng, Violet
%S Findings of the Association for Computational Linguistics: EMNLP 2025
%D 2025
%8 November
%I Association for Computational Linguistics
%C Suzhou, China
%@ 979-8-89176-335-7
%F sato-etal-2025-proactive
%X Chat-oriented dialogue systems that deliver tangible benefits, such as sharing news or frailty prevention for seniors, require proactive acquisition of specific user information via chats on user-favored topics. This study proposes the Proactive Information Acquisition (PIA) task to support the development of these systems. In this task, a system needs to acquire a user’s answers to predefined questions without making the user feel abrupt while engaging in a chat on a predefined topic. We created and analyzed a dataset of 650 PIA chats, identifying key challenges and effective strategies for recent LLMs. Our system, designed from these insights, surpassed the performance of LLMs prompted solely with task instructions. Finally, we demonstrate that automatic evaluation of this task is reasonably accurate, suggesting its potential as a framework to efficiently develop techniques for systems dealing with complex dialogue goals, extending beyond the scope of PIA alone. Our dataset is available at: https://github.com/CyberAgentAILab/PIA
%U https://aclanthology.org/2025.findings-emnlp.131/
%P 2418-2443
Markdown (Informal)
[Proactive User Information Acquisition via Chats on User-Favored Topics](https://aclanthology.org/2025.findings-emnlp.131/) (Sato et al., Findings 2025)
ACL