@inproceedings{lewis-2025-winning,
title = "Winning Big with Small Models: Knowledge Distillation vs. Self-Training for Reducing Hallucination in {QA} Agents",
author = "Lewis, Ashley and
White, Michael and
Liu, Jing and
Koike-Akino, Toshiaki and
Parsons, Kieran and
Wang, Ye",
editor = "Arviv, Ofir and
Clinciu, Miruna and
Dhole, Kaustubh and
Dror, Rotem and
Gehrmann, Sebastian and
Habba, Eliya and
Itzhak, Itay and
Mille, Simon and
Perlitz, Yotam and
Santus, Enrico and
Sedoc, Jo{\~a}o and
Shmueli Scheuer, Michal and
Stanovsky, Gabriel and
Tafjord, Oyvind",
booktitle = "Proceedings of the Fourth Workshop on Generation, Evaluation and Metrics (GEM{\texttwosuperior})",
month = jul,
year = "2025",
address = "Vienna, Austria and virtual meeting",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2025.gem-1.62/",
pages = "705--727",
ISBN = "979-8-89176-261-9",
abstract = "The deployment of Large Language Models (LLMs) in customer support is constrained by hallucination{---}generating false information{---}and the high cost of proprietary models. To address these challenges, we propose a retrieval-augmented question-answering (QA) pipeline and explore how to balance human input and automation. Using a dataset of questions about a Samsung Smart TV user manual, we demonstrate that synthetic data generated by LLMs outperforms crowdsourced data in reducing hallucination in finetuned models. We also compare self-training (fine-tuning models on their own outputs) and knowledge distillation (fine-tuning on stronger models' outputs, e.g., GPT-4o), and find that self-training achieves comparable hallucination reduction. We conjecture that this surprising finding can be attributed to increased exposure bias issues in the knowledge distillation case and support this conjecture with post hoc analysis. We also improve robustness to unanswerable questions and retrieval failures with contextualized ``I don{'}t know'' responses. These findings show that scalable, cost-efficient QA systems can be built using synthetic data and self-training with open-source models, reducing reliance on proprietary tools or costly human annotations."
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<abstract>The deployment of Large Language Models (LLMs) in customer support is constrained by hallucination—generating false information—and the high cost of proprietary models. To address these challenges, we propose a retrieval-augmented question-answering (QA) pipeline and explore how to balance human input and automation. Using a dataset of questions about a Samsung Smart TV user manual, we demonstrate that synthetic data generated by LLMs outperforms crowdsourced data in reducing hallucination in finetuned models. We also compare self-training (fine-tuning models on their own outputs) and knowledge distillation (fine-tuning on stronger models’ outputs, e.g., GPT-4o), and find that self-training achieves comparable hallucination reduction. We conjecture that this surprising finding can be attributed to increased exposure bias issues in the knowledge distillation case and support this conjecture with post hoc analysis. We also improve robustness to unanswerable questions and retrieval failures with contextualized “I don’t know” responses. These findings show that scalable, cost-efficient QA systems can be built using synthetic data and self-training with open-source models, reducing reliance on proprietary tools or costly human annotations.</abstract>
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%0 Conference Proceedings
%T Winning Big with Small Models: Knowledge Distillation vs. Self-Training for Reducing Hallucination in QA Agents
%A Lewis, Ashley
%A White, Michael
%A Liu, Jing
%A Koike-Akino, Toshiaki
%A Parsons, Kieran
%A Wang, Ye
%Y Arviv, Ofir
%Y Clinciu, Miruna
%Y Dhole, Kaustubh
%Y Dror, Rotem
%Y Gehrmann, Sebastian
%Y Habba, Eliya
%Y Itzhak, Itay
%Y Mille, Simon
%Y Perlitz, Yotam
%Y Santus, Enrico
%Y Sedoc, João
%Y Shmueli Scheuer, Michal
%Y Stanovsky, Gabriel
%Y Tafjord, Oyvind
%S Proceedings of the Fourth Workshop on Generation, Evaluation and Metrics (GEM²)
%D 2025
%8 July
%I Association for Computational Linguistics
%C Vienna, Austria and virtual meeting
%@ 979-8-89176-261-9
%F lewis-2025-winning
%X The deployment of Large Language Models (LLMs) in customer support is constrained by hallucination—generating false information—and the high cost of proprietary models. To address these challenges, we propose a retrieval-augmented question-answering (QA) pipeline and explore how to balance human input and automation. Using a dataset of questions about a Samsung Smart TV user manual, we demonstrate that synthetic data generated by LLMs outperforms crowdsourced data in reducing hallucination in finetuned models. We also compare self-training (fine-tuning models on their own outputs) and knowledge distillation (fine-tuning on stronger models’ outputs, e.g., GPT-4o), and find that self-training achieves comparable hallucination reduction. We conjecture that this surprising finding can be attributed to increased exposure bias issues in the knowledge distillation case and support this conjecture with post hoc analysis. We also improve robustness to unanswerable questions and retrieval failures with contextualized “I don’t know” responses. These findings show that scalable, cost-efficient QA systems can be built using synthetic data and self-training with open-source models, reducing reliance on proprietary tools or costly human annotations.
%U https://aclanthology.org/2025.gem-1.62/
%P 705-727
Markdown (Informal)
[Winning Big with Small Models: Knowledge Distillation vs. Self-Training for Reducing Hallucination in QA Agents](https://aclanthology.org/2025.gem-1.62/) (Lewis et al., GEM 2025)
ACL