@inproceedings{nakano-etal-2025-methodology,
title = "A Methodology for Identifying Evaluation Items for Practical Dialogue Systems Based on Business-Dialogue System Alignment Models",
author = "Nakano, Mikio and
Takeuchi, Hironori and
Komatani, Kazunori",
editor = "Torres, Maria Ines and
Matsuda, Yuki and
Callejas, Zoraida and
del Pozo, Arantza and
D'Haro, Luis Fernando",
booktitle = "Proceedings of the 15th International Workshop on Spoken Dialogue Systems Technology",
month = may,
year = "2025",
address = "Bilbao, Spain",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2025.iwsds-1.24/",
pages = "225--237",
ISBN = "979-8-89176-248-0",
abstract = "This paper proposes a methodology for identifying evaluation items for practical dialogue systems. Traditionally, user satisfaction and user experiences have been the primary metrics for evaluating dialogue systems. However, there are various other evaluation items to consider when developing and operating practical dialogue systems, and such evaluation items are expected to lead to new research topics. So far, there has been no methodology for identifying these evaluation items. We propose identifying evaluation items based on business-dialogue system alignment models, which are applications of business-IT alignment models used in the development and operation of practical IT systems. We also present a generic model that facilitates the construction of a business-dialogue system alignment model for each dialogue system."
}<?xml version="1.0" encoding="UTF-8"?>
<modsCollection xmlns="http://www.loc.gov/mods/v3">
<mods ID="nakano-etal-2025-methodology">
<titleInfo>
<title>A Methodology for Identifying Evaluation Items for Practical Dialogue Systems Based on Business-Dialogue System Alignment Models</title>
</titleInfo>
<name type="personal">
<namePart type="given">Mikio</namePart>
<namePart type="family">Nakano</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Hironori</namePart>
<namePart type="family">Takeuchi</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Kazunori</namePart>
<namePart type="family">Komatani</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<originInfo>
<dateIssued>2025-05</dateIssued>
</originInfo>
<typeOfResource>text</typeOfResource>
<relatedItem type="host">
<titleInfo>
<title>Proceedings of the 15th International Workshop on Spoken Dialogue Systems Technology</title>
</titleInfo>
<name type="personal">
<namePart type="given">Maria</namePart>
<namePart type="given">Ines</namePart>
<namePart type="family">Torres</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Yuki</namePart>
<namePart type="family">Matsuda</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Zoraida</namePart>
<namePart type="family">Callejas</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Arantza</namePart>
<namePart type="family">del Pozo</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Luis</namePart>
<namePart type="given">Fernando</namePart>
<namePart type="family">D’Haro</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<originInfo>
<publisher>Association for Computational Linguistics</publisher>
<place>
<placeTerm type="text">Bilbao, Spain</placeTerm>
</place>
</originInfo>
<genre authority="marcgt">conference publication</genre>
<identifier type="isbn">979-8-89176-248-0</identifier>
</relatedItem>
<abstract>This paper proposes a methodology for identifying evaluation items for practical dialogue systems. Traditionally, user satisfaction and user experiences have been the primary metrics for evaluating dialogue systems. However, there are various other evaluation items to consider when developing and operating practical dialogue systems, and such evaluation items are expected to lead to new research topics. So far, there has been no methodology for identifying these evaluation items. We propose identifying evaluation items based on business-dialogue system alignment models, which are applications of business-IT alignment models used in the development and operation of practical IT systems. We also present a generic model that facilitates the construction of a business-dialogue system alignment model for each dialogue system.</abstract>
<identifier type="citekey">nakano-etal-2025-methodology</identifier>
<location>
<url>https://aclanthology.org/2025.iwsds-1.24/</url>
</location>
<part>
<date>2025-05</date>
<extent unit="page">
<start>225</start>
<end>237</end>
</extent>
</part>
</mods>
</modsCollection>
%0 Conference Proceedings
%T A Methodology for Identifying Evaluation Items for Practical Dialogue Systems Based on Business-Dialogue System Alignment Models
%A Nakano, Mikio
%A Takeuchi, Hironori
%A Komatani, Kazunori
%Y Torres, Maria Ines
%Y Matsuda, Yuki
%Y Callejas, Zoraida
%Y del Pozo, Arantza
%Y D’Haro, Luis Fernando
%S Proceedings of the 15th International Workshop on Spoken Dialogue Systems Technology
%D 2025
%8 May
%I Association for Computational Linguistics
%C Bilbao, Spain
%@ 979-8-89176-248-0
%F nakano-etal-2025-methodology
%X This paper proposes a methodology for identifying evaluation items for practical dialogue systems. Traditionally, user satisfaction and user experiences have been the primary metrics for evaluating dialogue systems. However, there are various other evaluation items to consider when developing and operating practical dialogue systems, and such evaluation items are expected to lead to new research topics. So far, there has been no methodology for identifying these evaluation items. We propose identifying evaluation items based on business-dialogue system alignment models, which are applications of business-IT alignment models used in the development and operation of practical IT systems. We also present a generic model that facilitates the construction of a business-dialogue system alignment model for each dialogue system.
%U https://aclanthology.org/2025.iwsds-1.24/
%P 225-237
Markdown (Informal)
[A Methodology for Identifying Evaluation Items for Practical Dialogue Systems Based on Business-Dialogue System Alignment Models](https://aclanthology.org/2025.iwsds-1.24/) (Nakano et al., IWSDS 2025)
ACL