@inproceedings{bellart-deleruyelle-2025-spark,
    title = "{SPARK} : Exploiter les {\'e}changes techniques pass{\'e}s pour am{\'e}liorer le support client",
    author = "Bellart, Steve  and
      Deleruyelle, Arnaud",
    editor = "Bechet, Fr{\'e}d{\'e}ric  and
      Chifu, Adrian-Gabriel  and
      Pinel-sauvagnat, Karen  and
      Favre, Benoit  and
      Maes, Eliot  and
      Nurbakova, Diana",
    booktitle = "Actes de la session industrielle de CORIA-TALN 2025",
    month = "6",
    year = "2025",
    address = "Marseille, France",
    publisher = "ATALA {\textbackslash}{\textbackslash}{\&} ARIA",
    url = "https://aclanthology.org/2025.jeptalnrecital-industrielle.6/",
    pages = "69--81",
    language = "fra"
}