@inproceedings{wang-etal-2025-developing-reliable,
title = "Developing a Reliable, Fast, General-Purpose Hallucination Detection and Mitigation Service",
author = "Wang, Song and
Wang, Xun and
Mei, Jie and
Xie, Yujia and
Chen, Si-Qing and
Xiong, Wayne",
editor = "Chen, Weizhu and
Yang, Yi and
Kachuee, Mohammad and
Fu, Xue-Yong",
booktitle = "Proceedings of the 2025 Conference of the Nations of the Americas Chapter of the Association for Computational Linguistics: Human Language Technologies (Volume 3: Industry Track)",
month = apr,
year = "2025",
address = "Albuquerque, New Mexico",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2025.naacl-industry.72/",
doi = "10.18653/v1/2025.naacl-industry.72",
pages = "971--978",
ISBN = "979-8-89176-194-0",
abstract = "Hallucination, a phenomenon where large language models (LLMs) produce output that is factually incorrect or unrelated to the input, is a major challenge for LLM applications that require accuracy and dependability. In this paper, we introduce a reliable and high-speed production system aimed at detecting and rectifying the hallucination issue within LLMs. Our system encompasses named entity recognition (NER), natural language inference (NLI), span-based detection (SBD), and an intricate decision tree-based process to reliably detect a wide range of hallucinations in LLM responses. Furthermore, we have crafted a rewriting mechanism that maintains an optimal mix of precision, response time, and cost-effectiveness. We detail the core elements of our framework and underscore the paramount challenges tied to response time, availability, and performance metrics, which are crucial for real-world deployment of these technologies. Our extensive evaluation, utilizing offline data and live production traffic, confirms the efficacy of our proposed framework and service."
}<?xml version="1.0" encoding="UTF-8"?>
<modsCollection xmlns="http://www.loc.gov/mods/v3">
<mods ID="wang-etal-2025-developing-reliable">
<titleInfo>
<title>Developing a Reliable, Fast, General-Purpose Hallucination Detection and Mitigation Service</title>
</titleInfo>
<name type="personal">
<namePart type="given">Song</namePart>
<namePart type="family">Wang</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Xun</namePart>
<namePart type="family">Wang</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Jie</namePart>
<namePart type="family">Mei</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Yujia</namePart>
<namePart type="family">Xie</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Si-Qing</namePart>
<namePart type="family">Chen</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Wayne</namePart>
<namePart type="family">Xiong</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<originInfo>
<dateIssued>2025-04</dateIssued>
</originInfo>
<typeOfResource>text</typeOfResource>
<relatedItem type="host">
<titleInfo>
<title>Proceedings of the 2025 Conference of the Nations of the Americas Chapter of the Association for Computational Linguistics: Human Language Technologies (Volume 3: Industry Track)</title>
</titleInfo>
<name type="personal">
<namePart type="given">Weizhu</namePart>
<namePart type="family">Chen</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Yi</namePart>
<namePart type="family">Yang</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Mohammad</namePart>
<namePart type="family">Kachuee</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Xue-Yong</namePart>
<namePart type="family">Fu</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<originInfo>
<publisher>Association for Computational Linguistics</publisher>
<place>
<placeTerm type="text">Albuquerque, New Mexico</placeTerm>
</place>
</originInfo>
<genre authority="marcgt">conference publication</genre>
<identifier type="isbn">979-8-89176-194-0</identifier>
</relatedItem>
<abstract>Hallucination, a phenomenon where large language models (LLMs) produce output that is factually incorrect or unrelated to the input, is a major challenge for LLM applications that require accuracy and dependability. In this paper, we introduce a reliable and high-speed production system aimed at detecting and rectifying the hallucination issue within LLMs. Our system encompasses named entity recognition (NER), natural language inference (NLI), span-based detection (SBD), and an intricate decision tree-based process to reliably detect a wide range of hallucinations in LLM responses. Furthermore, we have crafted a rewriting mechanism that maintains an optimal mix of precision, response time, and cost-effectiveness. We detail the core elements of our framework and underscore the paramount challenges tied to response time, availability, and performance metrics, which are crucial for real-world deployment of these technologies. Our extensive evaluation, utilizing offline data and live production traffic, confirms the efficacy of our proposed framework and service.</abstract>
<identifier type="citekey">wang-etal-2025-developing-reliable</identifier>
<identifier type="doi">10.18653/v1/2025.naacl-industry.72</identifier>
<location>
<url>https://aclanthology.org/2025.naacl-industry.72/</url>
</location>
<part>
<date>2025-04</date>
<extent unit="page">
<start>971</start>
<end>978</end>
</extent>
</part>
</mods>
</modsCollection>
%0 Conference Proceedings
%T Developing a Reliable, Fast, General-Purpose Hallucination Detection and Mitigation Service
%A Wang, Song
%A Wang, Xun
%A Mei, Jie
%A Xie, Yujia
%A Chen, Si-Qing
%A Xiong, Wayne
%Y Chen, Weizhu
%Y Yang, Yi
%Y Kachuee, Mohammad
%Y Fu, Xue-Yong
%S Proceedings of the 2025 Conference of the Nations of the Americas Chapter of the Association for Computational Linguistics: Human Language Technologies (Volume 3: Industry Track)
%D 2025
%8 April
%I Association for Computational Linguistics
%C Albuquerque, New Mexico
%@ 979-8-89176-194-0
%F wang-etal-2025-developing-reliable
%X Hallucination, a phenomenon where large language models (LLMs) produce output that is factually incorrect or unrelated to the input, is a major challenge for LLM applications that require accuracy and dependability. In this paper, we introduce a reliable and high-speed production system aimed at detecting and rectifying the hallucination issue within LLMs. Our system encompasses named entity recognition (NER), natural language inference (NLI), span-based detection (SBD), and an intricate decision tree-based process to reliably detect a wide range of hallucinations in LLM responses. Furthermore, we have crafted a rewriting mechanism that maintains an optimal mix of precision, response time, and cost-effectiveness. We detail the core elements of our framework and underscore the paramount challenges tied to response time, availability, and performance metrics, which are crucial for real-world deployment of these technologies. Our extensive evaluation, utilizing offline data and live production traffic, confirms the efficacy of our proposed framework and service.
%R 10.18653/v1/2025.naacl-industry.72
%U https://aclanthology.org/2025.naacl-industry.72/
%U https://doi.org/10.18653/v1/2025.naacl-industry.72
%P 971-978
Markdown (Informal)
[Developing a Reliable, Fast, General-Purpose Hallucination Detection and Mitigation Service](https://aclanthology.org/2025.naacl-industry.72/) (Wang et al., NAACL 2025)
ACL
- Song Wang, Xun Wang, Jie Mei, Yujia Xie, Si-Qing Chen, and Wayne Xiong. 2025. Developing a Reliable, Fast, General-Purpose Hallucination Detection and Mitigation Service. In Proceedings of the 2025 Conference of the Nations of the Americas Chapter of the Association for Computational Linguistics: Human Language Technologies (Volume 3: Industry Track), pages 971–978, Albuquerque, New Mexico. Association for Computational Linguistics.