@inproceedings{takahashi-etal-2025-analyzing,
title = "Analyzing Dialogue System Behavior in a Specific Situation Requiring Interpersonal Consideration",
author = "Takahashi, Tetsuro and
Kikuchi, Hirofumi and
Yang, Jie and
Nishikawa, Hiroyuki and
Komuro, Masato and
Makino, Ryosaku and
Sato, Shiki and
Sasaki, Yuta and
Iwata, Shinji and
Hentona, Asahi and
Yamazaki, Takato and
Moriya, Shoji and
Ohagi, Masaya and
Qi, Zhiyang and
Kodama, Takashi and
Lee, Akinobu and
Minato, Takashi and
Sakai, Kurima and
Funayama, Tomo and
Funakoshi, Kotaro and
Usami, Mayumi and
Inaba, Michimasa and
Higashinaka, Ryuichiro",
editor = "B{\'e}chet, Fr{\'e}d{\'e}ric and
Lef{\`e}vre, Fabrice and
Asher, Nicholas and
Kim, Seokhwan and
Merlin, Teva",
booktitle = "Proceedings of the 26th Annual Meeting of the Special Interest Group on Discourse and Dialogue",
month = aug,
year = "2025",
address = "Avignon, France",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2025.sigdial-1.12/",
pages = "166--171",
abstract = "In human-human conversation, interpersonal consideration for the interlocutor is essential, and similar expectations are increasingly placed on dialogue systems. This study examines the behavior of dialogue systems in a specific interpersonal scenario where a user vents frustrations and seeks emotional support from a long-time friend represented by a dialogue system. We conducted a human evaluation and qualitative analysis of 15 dialogue systems under this setting. These systems implemented diverse strategies, such as structuring dialogue into distinct phases, modeling interpersonal relationships, and incorporating cognitive behavioral therapy techniques. Our analysis reveals that these approaches contributed to improved perceived empathy, coherence, and appropriateness, highlighting the importance of design choices in socially sensitive dialogue."
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<abstract>In human-human conversation, interpersonal consideration for the interlocutor is essential, and similar expectations are increasingly placed on dialogue systems. This study examines the behavior of dialogue systems in a specific interpersonal scenario where a user vents frustrations and seeks emotional support from a long-time friend represented by a dialogue system. We conducted a human evaluation and qualitative analysis of 15 dialogue systems under this setting. These systems implemented diverse strategies, such as structuring dialogue into distinct phases, modeling interpersonal relationships, and incorporating cognitive behavioral therapy techniques. Our analysis reveals that these approaches contributed to improved perceived empathy, coherence, and appropriateness, highlighting the importance of design choices in socially sensitive dialogue.</abstract>
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%0 Conference Proceedings
%T Analyzing Dialogue System Behavior in a Specific Situation Requiring Interpersonal Consideration
%A Takahashi, Tetsuro
%A Kikuchi, Hirofumi
%A Yang, Jie
%A Nishikawa, Hiroyuki
%A Komuro, Masato
%A Makino, Ryosaku
%A Sato, Shiki
%A Sasaki, Yuta
%A Iwata, Shinji
%A Hentona, Asahi
%A Yamazaki, Takato
%A Moriya, Shoji
%A Ohagi, Masaya
%A Qi, Zhiyang
%A Kodama, Takashi
%A Lee, Akinobu
%A Minato, Takashi
%A Sakai, Kurima
%A Funayama, Tomo
%A Funakoshi, Kotaro
%A Usami, Mayumi
%A Inaba, Michimasa
%A Higashinaka, Ryuichiro
%Y Béchet, Frédéric
%Y Lefèvre, Fabrice
%Y Asher, Nicholas
%Y Kim, Seokhwan
%Y Merlin, Teva
%S Proceedings of the 26th Annual Meeting of the Special Interest Group on Discourse and Dialogue
%D 2025
%8 August
%I Association for Computational Linguistics
%C Avignon, France
%F takahashi-etal-2025-analyzing
%X In human-human conversation, interpersonal consideration for the interlocutor is essential, and similar expectations are increasingly placed on dialogue systems. This study examines the behavior of dialogue systems in a specific interpersonal scenario where a user vents frustrations and seeks emotional support from a long-time friend represented by a dialogue system. We conducted a human evaluation and qualitative analysis of 15 dialogue systems under this setting. These systems implemented diverse strategies, such as structuring dialogue into distinct phases, modeling interpersonal relationships, and incorporating cognitive behavioral therapy techniques. Our analysis reveals that these approaches contributed to improved perceived empathy, coherence, and appropriateness, highlighting the importance of design choices in socially sensitive dialogue.
%U https://aclanthology.org/2025.sigdial-1.12/
%P 166-171
Markdown (Informal)
[Analyzing Dialogue System Behavior in a Specific Situation Requiring Interpersonal Consideration](https://aclanthology.org/2025.sigdial-1.12/) (Takahashi et al., SIGDIAL 2025)
ACL
- Tetsuro Takahashi, Hirofumi Kikuchi, Jie Yang, Hiroyuki Nishikawa, Masato Komuro, Ryosaku Makino, Shiki Sato, Yuta Sasaki, Shinji Iwata, Asahi Hentona, Takato Yamazaki, Shoji Moriya, Masaya Ohagi, Zhiyang Qi, Takashi Kodama, Akinobu Lee, Takashi Minato, Kurima Sakai, Tomo Funayama, Kotaro Funakoshi, Mayumi Usami, Michimasa Inaba, and Ryuichiro Higashinaka. 2025. Analyzing Dialogue System Behavior in a Specific Situation Requiring Interpersonal Consideration. In Proceedings of the 26th Annual Meeting of the Special Interest Group on Discourse and Dialogue, pages 166–171, Avignon, France. Association for Computational Linguistics.