clem:todd: A Framework for the Systematic Benchmarking of LLM-Based Task-Oriented Dialogue System Realisations

Chalamalasetti Kranti, Sherzod Hakimov, David Schlangen


Abstract
The emergence of instruction-tuned large language models (LLMs) has advanced the field of dialogue systems, enabling both realistic user simulations and robust multi-turn conversational agents. However, existing research often evaluates these components in isolation, either focusing on a single user simulator or a specific system design, limiting the generalisability of insights across architectures and configurations. In this work, we propose clem:todd (chat-optimized LLMs for task-oriented dialogue systems development), a flexible framework for systematically evaluating dialogue systems under consistent conditions. clem:todd enables detailed benchmarking across combinations of user simulators and dialogue systems, whether existing models from literature or newly developed ones. To the best of our knowledge, clem:todd is the first evaluation framework for task-oriented dialogue systems that supports plug-and-play integration and ensures uniform datasets, evaluation metrics, and computational constraints. We showcase clem:todd’s flexibility by re-evaluating existing task-oriented dialogue systems within this unified setup and integrating three newly proposed dialogue systems into the same evaluation pipeline. Our results provide actionable insights into how architecture, scale, and prompting strategies affect dialogue performance, offering practical guidance for building efficient and effective conversational AI systems.
Anthology ID:
2025.sigdial-1.5
Volume:
Proceedings of the 26th Annual Meeting of the Special Interest Group on Discourse and Dialogue
Month:
August
Year:
2025
Address:
Avignon, France
Editors:
Frédéric Béchet, Fabrice Lefèvre, Nicholas Asher, Seokhwan Kim, Teva Merlin
Venue:
SIGDIAL
SIG:
Publisher:
Association for Computational Linguistics
Note:
Pages:
62–92
Language:
URL:
https://aclanthology.org/2025.sigdial-1.5/
DOI:
Bibkey:
Cite (ACL):
Chalamalasetti Kranti, Sherzod Hakimov, and David Schlangen. 2025. clem:todd: A Framework for the Systematic Benchmarking of LLM-Based Task-Oriented Dialogue System Realisations. In Proceedings of the 26th Annual Meeting of the Special Interest Group on Discourse and Dialogue, pages 62–92, Avignon, France. Association for Computational Linguistics.
Cite (Informal):
clem:todd: A Framework for the Systematic Benchmarking of LLM-Based Task-Oriented Dialogue System Realisations (Kranti et al., SIGDIAL 2025)
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PDF:
https://aclanthology.org/2025.sigdial-1.5.pdf