@inproceedings{hua-etal-2026-care,
title = "{CARE}-Bench: Benchmarking Patient-Facing {LLM} Triage",
author = "Hua, Yining and
Na, Hongbin and
Ayubcha, Cyrus",
editor = "Zhang, Yue and
Xu, Ruifeng and
Purwarianti, Ayu and
Rong, Tong and
Suzuki, Jun",
booktitle = "Proceedings of the 15th International Joint Conference on Natural Language Processing and the 5th Conference of the {A}sia-Pacific Chapter of the {A}ssociation for {C}omputational {L}inguistics (Volume 1: Long Papers)",
month = nov,
year = "2026",
address = "Hengqin, China",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2026.aacl-long.63/",
pages = "1340--1363",
ISBN = "979-8-89176-439-2",
abstract = "Patient-facing medical LLMs and agents increasingly answer symptom questions before clinician contact, where the key safety question is what action the user should take next. We introduce CARE-Bench, a source-grounded benchmark that evaluates sequential patient-facing triage as a four-label per-turn current-action task. CARE-Bench contains 500 cases and 1,059 evaluated patient-disclosure prefixes reconstructed from medical dialogue, consultation, and follow-up-question sources. We evaluate 11 models on 269 held-out rounds under unprompted and minimally prompted open-ended protocols, using a fixed gpt-5.5 mapper to code each response into the four-label action space. Unprompted macro-F1 remains low, ranging from 31.2 to 50.4. Prompting improves 10 of 11 models, with prompted macro-F1 ranging from 46.9 to 63.4, but substantial threshold errors remain. Prompted models often recommend care before needed clarification is obtained; when the correct action was to ask for more information, only 33.5{\%} of prompted outputs preserved the step. The persistence of these errors after prompting suggests that patient-facing triage is not a simple prompting problem and supports explicit evaluation of action timing before deployment."
}<?xml version="1.0" encoding="UTF-8"?>
<modsCollection xmlns="http://www.loc.gov/mods/v3">
<mods ID="hua-etal-2026-care">
<titleInfo>
<title>CARE-Bench: Benchmarking Patient-Facing LLM Triage</title>
</titleInfo>
<name type="personal">
<namePart type="given">Yining</namePart>
<namePart type="family">Hua</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Hongbin</namePart>
<namePart type="family">Na</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Cyrus</namePart>
<namePart type="family">Ayubcha</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<originInfo>
<dateIssued>2026-11</dateIssued>
</originInfo>
<typeOfResource>text</typeOfResource>
<relatedItem type="host">
<titleInfo>
<title>Proceedings of the 15th International Joint Conference on Natural Language Processing and the 5th Conference of the Asia-Pacific Chapter of the Association for Computational Linguistics (Volume 1: Long Papers)</title>
</titleInfo>
<name type="personal">
<namePart type="given">Yue</namePart>
<namePart type="family">Zhang</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Ruifeng</namePart>
<namePart type="family">Xu</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Ayu</namePart>
<namePart type="family">Purwarianti</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Tong</namePart>
<namePart type="family">Rong</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Jun</namePart>
<namePart type="family">Suzuki</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<originInfo>
<publisher>Association for Computational Linguistics</publisher>
<place>
<placeTerm type="text">Hengqin, China</placeTerm>
</place>
</originInfo>
<genre authority="marcgt">conference publication</genre>
<identifier type="isbn">979-8-89176-439-2</identifier>
</relatedItem>
<abstract>Patient-facing medical LLMs and agents increasingly answer symptom questions before clinician contact, where the key safety question is what action the user should take next. We introduce CARE-Bench, a source-grounded benchmark that evaluates sequential patient-facing triage as a four-label per-turn current-action task. CARE-Bench contains 500 cases and 1,059 evaluated patient-disclosure prefixes reconstructed from medical dialogue, consultation, and follow-up-question sources. We evaluate 11 models on 269 held-out rounds under unprompted and minimally prompted open-ended protocols, using a fixed gpt-5.5 mapper to code each response into the four-label action space. Unprompted macro-F1 remains low, ranging from 31.2 to 50.4. Prompting improves 10 of 11 models, with prompted macro-F1 ranging from 46.9 to 63.4, but substantial threshold errors remain. Prompted models often recommend care before needed clarification is obtained; when the correct action was to ask for more information, only 33.5% of prompted outputs preserved the step. The persistence of these errors after prompting suggests that patient-facing triage is not a simple prompting problem and supports explicit evaluation of action timing before deployment.</abstract>
<identifier type="citekey">hua-etal-2026-care</identifier>
<location>
<url>https://aclanthology.org/2026.aacl-long.63/</url>
</location>
<part>
<date>2026-11</date>
<extent unit="page">
<start>1340</start>
<end>1363</end>
</extent>
</part>
</mods>
</modsCollection>
%0 Conference Proceedings
%T CARE-Bench: Benchmarking Patient-Facing LLM Triage
%A Hua, Yining
%A Na, Hongbin
%A Ayubcha, Cyrus
%Y Zhang, Yue
%Y Xu, Ruifeng
%Y Purwarianti, Ayu
%Y Rong, Tong
%Y Suzuki, Jun
%S Proceedings of the 15th International Joint Conference on Natural Language Processing and the 5th Conference of the Asia-Pacific Chapter of the Association for Computational Linguistics (Volume 1: Long Papers)
%D 2026
%8 November
%I Association for Computational Linguistics
%C Hengqin, China
%@ 979-8-89176-439-2
%F hua-etal-2026-care
%X Patient-facing medical LLMs and agents increasingly answer symptom questions before clinician contact, where the key safety question is what action the user should take next. We introduce CARE-Bench, a source-grounded benchmark that evaluates sequential patient-facing triage as a four-label per-turn current-action task. CARE-Bench contains 500 cases and 1,059 evaluated patient-disclosure prefixes reconstructed from medical dialogue, consultation, and follow-up-question sources. We evaluate 11 models on 269 held-out rounds under unprompted and minimally prompted open-ended protocols, using a fixed gpt-5.5 mapper to code each response into the four-label action space. Unprompted macro-F1 remains low, ranging from 31.2 to 50.4. Prompting improves 10 of 11 models, with prompted macro-F1 ranging from 46.9 to 63.4, but substantial threshold errors remain. Prompted models often recommend care before needed clarification is obtained; when the correct action was to ask for more information, only 33.5% of prompted outputs preserved the step. The persistence of these errors after prompting suggests that patient-facing triage is not a simple prompting problem and supports explicit evaluation of action timing before deployment.
%U https://aclanthology.org/2026.aacl-long.63/
%P 1340-1363
Markdown (Informal)
[CARE-Bench: Benchmarking Patient-Facing LLM Triage](https://aclanthology.org/2026.aacl-long.63/) (Hua et al., AACL-IJCNLP 2026)
ACL
- Yining Hua, Hongbin Na, and Cyrus Ayubcha. 2026. CARE-Bench: Benchmarking Patient-Facing LLM Triage. In Proceedings of the 15th International Joint Conference on Natural Language Processing and the 5th Conference of the Asia-Pacific Chapter of the Association for Computational Linguistics (Volume 1: Long Papers), pages 1340–1363, Hengqin, China. Association for Computational Linguistics.