@inproceedings{qiu-etal-2026-chatanime,
title = "{C}hat{A}nime: Towards User-Centered Emotional Support in {LLM}-based Virtual Character Chat",
author = "Qiu, Lanlan and
Pu, Sophia Xiao and
Feng, Yeqi and
Gao, Wenchang and
He, Tianxing",
editor = "Liakata, Maria and
Moreira, Viviane P. and
Zhang, Jiajun and
Jurgens, David",
booktitle = "Proceedings of the 64th Annual Meeting of the {A}ssociation for {C}omputational {L}inguistics (Volume 1: Long Papers)",
month = jul,
year = "2026",
address = "San Diego, California, United States",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2026.acl-long.2179/",
doi = "10.18653/v1/2026.acl-long.2179",
pages = "47062--47078",
ISBN = "979-8-89176-390-6",
abstract = "With the growing popularity of virtual character platforms like Character.AI, users are increasingly turning to role-playing agents for emotional support in daily life. Yet existing research mainly focuses on character consistency in fictional or game-based scenarios, overlooking user-centered interactions such as companionship and psychological support. To bridge this gap, we propose Emotionally Supportive Role-Playing (ESRP), a framework designed to align role-playing with real-world user scenarios and emotional needs. We focus on typical users of these platforms, i.e., anime enthusiasts{---}including students, office workers, freelancers, and self-employed individuals{---}and design scenario-based questions that reflect their everyday struggles such as work stress and social loneliness. Through a two-round data collection involving 40 anime fans and 10 Large Language Models (LLMs), we build ChatAnime: the first ESRP dataset with 2,400 human-written and 24,000 LLM-generated responses, supported by over 132,000 fine-grained human annotations. We also provide the ESRP evaluation framework featuring 9 fine-grained metrics across three dimensions: basic dialogue, role-playing and emotional support, along with an overall metric for diversity. Experimental results under our evaluation setting show that top-performing LLMs surpass anime fans in role-playing and emotional support, while humans still lead in diversity."
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<abstract>With the growing popularity of virtual character platforms like Character.AI, users are increasingly turning to role-playing agents for emotional support in daily life. Yet existing research mainly focuses on character consistency in fictional or game-based scenarios, overlooking user-centered interactions such as companionship and psychological support. To bridge this gap, we propose Emotionally Supportive Role-Playing (ESRP), a framework designed to align role-playing with real-world user scenarios and emotional needs. We focus on typical users of these platforms, i.e., anime enthusiasts—including students, office workers, freelancers, and self-employed individuals—and design scenario-based questions that reflect their everyday struggles such as work stress and social loneliness. Through a two-round data collection involving 40 anime fans and 10 Large Language Models (LLMs), we build ChatAnime: the first ESRP dataset with 2,400 human-written and 24,000 LLM-generated responses, supported by over 132,000 fine-grained human annotations. We also provide the ESRP evaluation framework featuring 9 fine-grained metrics across three dimensions: basic dialogue, role-playing and emotional support, along with an overall metric for diversity. Experimental results under our evaluation setting show that top-performing LLMs surpass anime fans in role-playing and emotional support, while humans still lead in diversity.</abstract>
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%0 Conference Proceedings
%T ChatAnime: Towards User-Centered Emotional Support in LLM-based Virtual Character Chat
%A Qiu, Lanlan
%A Pu, Sophia Xiao
%A Feng, Yeqi
%A Gao, Wenchang
%A He, Tianxing
%Y Liakata, Maria
%Y Moreira, Viviane P.
%Y Zhang, Jiajun
%Y Jurgens, David
%S Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers)
%D 2026
%8 July
%I Association for Computational Linguistics
%C San Diego, California, United States
%@ 979-8-89176-390-6
%F qiu-etal-2026-chatanime
%X With the growing popularity of virtual character platforms like Character.AI, users are increasingly turning to role-playing agents for emotional support in daily life. Yet existing research mainly focuses on character consistency in fictional or game-based scenarios, overlooking user-centered interactions such as companionship and psychological support. To bridge this gap, we propose Emotionally Supportive Role-Playing (ESRP), a framework designed to align role-playing with real-world user scenarios and emotional needs. We focus on typical users of these platforms, i.e., anime enthusiasts—including students, office workers, freelancers, and self-employed individuals—and design scenario-based questions that reflect their everyday struggles such as work stress and social loneliness. Through a two-round data collection involving 40 anime fans and 10 Large Language Models (LLMs), we build ChatAnime: the first ESRP dataset with 2,400 human-written and 24,000 LLM-generated responses, supported by over 132,000 fine-grained human annotations. We also provide the ESRP evaluation framework featuring 9 fine-grained metrics across three dimensions: basic dialogue, role-playing and emotional support, along with an overall metric for diversity. Experimental results under our evaluation setting show that top-performing LLMs surpass anime fans in role-playing and emotional support, while humans still lead in diversity.
%R 10.18653/v1/2026.acl-long.2179
%U https://aclanthology.org/2026.acl-long.2179/
%U https://doi.org/10.18653/v1/2026.acl-long.2179
%P 47062-47078
Markdown (Informal)
[ChatAnime: Towards User-Centered Emotional Support in LLM-based Virtual Character Chat](https://aclanthology.org/2026.acl-long.2179/) (Qiu et al., ACL 2026)
ACL