@inproceedings{ngoufo-etal-2026-building,
title = "Building a Conversational {AI} Assistant for {A}frican Travel Services with {LLM}s and {RAG}",
author = "Ngoufo, Grace Kevine and
Muhammad, Shamsuddeen Hassan and
Fokoa, Kevin Jeff Fogang",
editor = "Chimoto, Everlyn Asiko and
Lignos, Constantine and
Muhammad, Shamsuddeen and
Abdulmumin, Idris and
Siro, Clemencia and
Adelani, David Ifeoluwa",
booktitle = "Proceedings of the 7th Workshop on {A}frican Natural Language Processing ({A}frica{NLP} 2026)",
month = mar,
year = "2026",
address = "Rabat, Morocco",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2026.africanlp-main.16/",
pages = "171--178",
ISBN = "979-8-89176-364-7",
abstract = "Travel agencies in many African countries face increasing pressure to handle large volumes of customer inquiries with limited staff or, either non-existent or outdated rule-based chat-bots. To address this challenge, we develop a conversational virtual assistant powered by a Large Language Model (LLM) and enhanced with a Retrieval-Augmented Generation (RAG) pipeline. The system combines LLM reasoning, company-specific knowledge retrieval, and real-time API (Application Programming Interface) integration to deliver accurate, context-aware responses through WhatsApp, the region{'}s most widely used communication platform. A dedicated web interface enables staff to upload and update internal documents, ensuring that the assistant remains aligned with changing service information. Demonstrations show that the proposed solution improves response speed, enhances user experience, and reduces operational burden."
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<title>Proceedings of the 7th Workshop on African Natural Language Processing (AfricaNLP 2026)</title>
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<abstract>Travel agencies in many African countries face increasing pressure to handle large volumes of customer inquiries with limited staff or, either non-existent or outdated rule-based chat-bots. To address this challenge, we develop a conversational virtual assistant powered by a Large Language Model (LLM) and enhanced with a Retrieval-Augmented Generation (RAG) pipeline. The system combines LLM reasoning, company-specific knowledge retrieval, and real-time API (Application Programming Interface) integration to deliver accurate, context-aware responses through WhatsApp, the region’s most widely used communication platform. A dedicated web interface enables staff to upload and update internal documents, ensuring that the assistant remains aligned with changing service information. Demonstrations show that the proposed solution improves response speed, enhances user experience, and reduces operational burden.</abstract>
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%0 Conference Proceedings
%T Building a Conversational AI Assistant for African Travel Services with LLMs and RAG
%A Ngoufo, Grace Kevine
%A Muhammad, Shamsuddeen Hassan
%A Fokoa, Kevin Jeff Fogang
%Y Chimoto, Everlyn Asiko
%Y Lignos, Constantine
%Y Muhammad, Shamsuddeen
%Y Abdulmumin, Idris
%Y Siro, Clemencia
%Y Adelani, David Ifeoluwa
%S Proceedings of the 7th Workshop on African Natural Language Processing (AfricaNLP 2026)
%D 2026
%8 March
%I Association for Computational Linguistics
%C Rabat, Morocco
%@ 979-8-89176-364-7
%F ngoufo-etal-2026-building
%X Travel agencies in many African countries face increasing pressure to handle large volumes of customer inquiries with limited staff or, either non-existent or outdated rule-based chat-bots. To address this challenge, we develop a conversational virtual assistant powered by a Large Language Model (LLM) and enhanced with a Retrieval-Augmented Generation (RAG) pipeline. The system combines LLM reasoning, company-specific knowledge retrieval, and real-time API (Application Programming Interface) integration to deliver accurate, context-aware responses through WhatsApp, the region’s most widely used communication platform. A dedicated web interface enables staff to upload and update internal documents, ensuring that the assistant remains aligned with changing service information. Demonstrations show that the proposed solution improves response speed, enhances user experience, and reduces operational burden.
%U https://aclanthology.org/2026.africanlp-main.16/
%P 171-178
Markdown (Informal)
[Building a Conversational AI Assistant for African Travel Services with LLMs and RAG](https://aclanthology.org/2026.africanlp-main.16/) (Ngoufo et al., AfricaNLP 2026)
ACL