Machine Translation in the Wild: User Reaction to Xiaohongshu’s Built-In Translation Feature

Sui He


Abstract
This paper examines user reactions to the launch of the machine translation (MT) feature on Xiaohongshu, a Chinese social media and e-commerce platform, in January 2025. Drawing on a dataset of 6,723 comments collected from 11 official posts promoting the translation function, this paper combines sentiment analysis with thematic analysis to investigate how users perceived and experimented with this function. Results show that reactions were generally positive, although concerns about functionality, accessibility, and translation accuracy were also expressed. In addition, users actively tested the function with inputs that fail to represent everyday online communication, including stand-alone words and phrases, abbreviations, internet slang, and symbolic or encoded forms. Successful decoding of these texts elicited positive responses, while testing of more conventional language remained fairly limited. This could lead to uncritical acceptance of MT outputs by users, highlighting the importance of closer collaboration among computer scientists, translation scholars, and platform designers to improve MT performance and promote informed user engagement in real-world deployment of MT functions.
Anthology ID:
2026.eamt-1.52
Volume:
Proceedings of the 26th Annual Conference of the European Association for Machine Translation (Volume 1)
Month:
June
Year:
2026
Address:
Tilburg, The Netherlands
Editors:
Dimitar Shterionov, Eva Vanmassenhove, Mirella De Sisto, Fred Blain, Javad Pourmostafa Roshan Sharami, Lisa Lepp, Chiara Manna, Argentina Anna Rescigno, Alina Karakanta, Ayla Rigouts Terryn, Manuel Lardelli, Natalia Resende, Elena Murgolo, Janiça Hackenbuchner, Anna Zaretskaya, Miquel Esplà-Gomis, Thierry Etchegoyhen, Dagmar Gromann, Rachel Bawden, Barry Haddow, Sara Szoc, Mikel Forcada, Helena Moniz
Venue:
EAMT
SIG:
Publisher:
European Association for Machine Translation
Note:
Pages:
813–825
Language:
URL:
https://aclanthology.org/2026.eamt-1.52/
DOI:
Bibkey:
Cite (ACL):
Sui He. 2026. Machine Translation in the Wild: User Reaction to Xiaohongshu’s Built-In Translation Feature. In Proceedings of the 26th Annual Conference of the European Association for Machine Translation (Volume 1), pages 813–825, Tilburg, The Netherlands. European Association for Machine Translation.
Cite (Informal):
Machine Translation in the Wild: User Reaction to Xiaohongshu’s Built-In Translation Feature (He, EAMT 2026)
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PDF:
https://aclanthology.org/2026.eamt-1.52.pdf