@inproceedings{cai-etal-2026-coevoloop,
    title = "{C}o{E}vo{L}oop: Closed-Loop {RL} Training of Customer-Service Agents by Co-Evolving Environment, Reward, and Policy",
    author = "Cai, Hui  and
      Chen, Jianda  and
      Zhou, Yuhong  and
      Ren, Wei  and
      Marcus, Choy Zhen Wen  and
      Faith, Tan Li Hui  and
      Xue, Lyuxin  and
      Chen, Hao  and
      Luo, Jiawei  and
      Hu, Xuanwei  and
      Zhang, Xin",
    editor = "Agrawal, Sweta  and
      Abad, Alberto",
    booktitle = "Proceedings of the 2026 Conference on Empirical Methods in Natural Language Processing: System Demonstrations",
    month = oct,
    year = "2026",
    address = "Budapest, Hungary",
    publisher = "Association for Computational Linguistics",
    url = "https://aclanthology.org/2026.emnlp-demos.24/",
    pages = "242--252",
    ISBN = "979-8-89176-461-3"
}