@inproceedings{bako-etal-2026-frustratingly,
    title = "Frustratingly Easy Agentic {RAG} via Portable Skills: A Case Study in Customer Support",
    author = "Bako, Istok  and
      Min, Bonan  and
      Shao, Qihong  and
      Cheng, Claire  and
      Mehdad, Yashar",
    editor = "Atanasova, Pepa  and
      Haffari, Gholamreza  and
      Wang, Minghan",
    booktitle = "Proceedings of the 2026 Conference on Empirical Methods in Natural Language Processing: Industry Track",
    month = oct,
    year = "2026",
    address = "Budapest, Hungary",
    publisher = "Association for Computational Linguistics",
    url = "https://aclanthology.org/2026.emnlp-industry.156/",
    pages = "2647--2661",
    ISBN = "979-8-89176-460-6"
}