SEGRA: A Structured Experience Guided Reasoning Agent for Property Graph Question Answering

Saiyue Lyu, Mariam Dundua, Vishaal Kapoor, Sarthak Ahuja, Neda Kordjazi, Evren Yortucboylu, Harsh Amin, Rebecca Steinert


Abstract
Enterprise IT support knowledge graphs capture rich relationships among cases, users, devices, symptoms, taxonomic categories, root causes, and historical resolutions. Yet querying them in Gremlin requires knowledge of graph schemas, traversal semantics, edge directionality, and property-graph-specific constraints, making them difficult for non-expert operators to use. We introduce SEGRA, an experience-guided agent for enterprise text-to-Gremlin question answering. SEGRA integrates intent routing, schema- and taxonomy-grounded query generation, multi-shot decomposition, execution-aware verification, and a curriculum-bootstrapped skill library that reuses verified query patterns. On an enterprise IT support benchmark, SEGRA achieves a 7.0× higher mean judge score than backbone-only chain-of-thought prompting. Its skill library further reduces LLM calls by 20% and dollar cost by 18% relative to SEGRA without skills, while preserving answer quality. These results show that schema-grounded agent design and reusable execution experience improve both accuracy and efficiency for enterprise graph QA.
Anthology ID:
2026.emnlp-industry.164
Volume:
Proceedings of the 2026 Conference on Empirical Methods in Natural Language Processing: Industry Track
Month:
October
Year:
2026
Address:
Budapest, Hungary
Editors:
Pepa Atanasova, Gholamreza Haffari, Minghan Wang
Venue:
EMNLP
SIG:
SIGDAT
Publisher:
Association for Computational Linguistics
Note:
Pages:
2779–2793
Language:
URL:
https://aclanthology.org/2026.emnlp-industry.164/
DOI:
Bibkey:
Cite (ACL):
Saiyue Lyu, Mariam Dundua, Vishaal Kapoor, Sarthak Ahuja, Neda Kordjazi, Evren Yortucboylu, Harsh Amin, and Rebecca Steinert. 2026. SEGRA: A Structured Experience Guided Reasoning Agent for Property Graph Question Answering. In Proceedings of the 2026 Conference on Empirical Methods in Natural Language Processing: Industry Track, pages 2779–2793, Budapest, Hungary. Association for Computational Linguistics.
Cite (Informal):
SEGRA: A Structured Experience Guided Reasoning Agent for Property Graph Question Answering (Lyu et al., EMNLP 2026)
Copy Citation:
PDF:
https://aclanthology.org/2026.emnlp-industry.164.pdf