@inproceedings{kanagarajan-etal-2026-beyond,
    title = "Beyond Dense Retrieval: A Structured-Semantic Approach for Conversation Analytics",
    author = "Kanagarajan, Abinesh  and
      Aggarwal, Chetan  and
      Jain, Anjali",
    editor = "Atanasova, Pepa  and
      Haffari, Gholamreza  and
      Wang, Minghan",
    booktitle = "Proceedings of the 2026 Conference on Empirical Methods in Natural Language Processing: Industry Track",
    month = oct,
    year = "2026",
    address = "Budapest, Hungary",
    publisher = "Association for Computational Linguistics",
    url = "https://aclanthology.org/2026.emnlp-industry.207/",
    pages = "3466--3489",
    ISBN = "979-8-89176-460-6"
}