@inproceedings{hartley-etal-2026-deploying,
    title = "Deploying {LLM} Agents for Auditable Complaint Investigation in Banking",
    author = "Hartley, John  and
      Hamill, Conor Brian  and
      Din, Azam  and
      Siddiqui, Fayz  and
      Acheampong, Kingsley Nketia  and
      Cowan, Greig A  and
      Khraishi, Raad",
    editor = "Atanasova, Pepa  and
      Haffari, Gholamreza  and
      Wang, Minghan",
    booktitle = "Proceedings of the 2026 Conference on Empirical Methods in Natural Language Processing: Industry Track",
    month = oct,
    year = "2026",
    address = "Budapest, Hungary",
    publisher = "Association for Computational Linguistics",
    url = "https://aclanthology.org/2026.emnlp-industry.227/",
    pages = "3802--3813",
    ISBN = "979-8-89176-460-6"
}