@inproceedings{liu-etal-2026-anticipating,
title = "Anticipating User Interpretations in Emotional Support Conversations via Inference-Time User-Side Simulation",
author = "Liu, Jiaqi and
Xu, Jiakang and
Du, Zhongqiang and
Zheng, Haonan and
Yang, Yankun and
Jiang, Wenbin",
editor = "Lee, Hung-Yi and
Dev, Sunipa and
Li, Jessy and
Elliott, Desmond",
booktitle = "Proceedings of the 2026 Conference on Empirical Methods in Natural Language Processing",
month = oct,
year = "2026",
address = "Budapest, Hungary",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2026.emnlp-main.207/",
pages = "4746--4779",
ISBN = "979-8-89176-459-0",
abstract = "Dialogue systems typically optimize the immediate quality of a response, but rarely anticipate how that response will be interpreted by the user. This is especially important in emotional support conversations, where a locally plausible reply may still be perceived as judgmental, dismissive, pressuring, or misaligned with the user{'}s current need. We frame this as a problem of candidate response evaluation under user-side interpretation uncertainty. We propose Cognitive Look-ahead Simulation (CLS), an inference-time framework that previews likely user interpretations before committing to the final response. CLS expands single-pass generation into a Generate{--}Simulate{--}Evaluate{--}Revise pipeline: it first infers a Structured User-State Representation, then uses a Cognitive World Model as an operational one-step predictor of the user{'}s immediate inner thought and next-turn state under a candidate reply, and finally applies selective revision to high-risk drafts. We evaluate CLS on the SAGE benchmark using simulator-based outcomes and LLM-as-a-Judge capability profiling, with complementary human evaluations. Across multiple backbones, CLS improves dialogue outcomes and reduces severe failures compared with direct generation and self-refinement baselines. These results suggest that anticipating user interpretations provides a useful inference-time signal for identifying and revising high-risk responses in emotional support conversations."
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<abstract>Dialogue systems typically optimize the immediate quality of a response, but rarely anticipate how that response will be interpreted by the user. This is especially important in emotional support conversations, where a locally plausible reply may still be perceived as judgmental, dismissive, pressuring, or misaligned with the user’s current need. We frame this as a problem of candidate response evaluation under user-side interpretation uncertainty. We propose Cognitive Look-ahead Simulation (CLS), an inference-time framework that previews likely user interpretations before committing to the final response. CLS expands single-pass generation into a Generate–Simulate–Evaluate–Revise pipeline: it first infers a Structured User-State Representation, then uses a Cognitive World Model as an operational one-step predictor of the user’s immediate inner thought and next-turn state under a candidate reply, and finally applies selective revision to high-risk drafts. We evaluate CLS on the SAGE benchmark using simulator-based outcomes and LLM-as-a-Judge capability profiling, with complementary human evaluations. Across multiple backbones, CLS improves dialogue outcomes and reduces severe failures compared with direct generation and self-refinement baselines. These results suggest that anticipating user interpretations provides a useful inference-time signal for identifying and revising high-risk responses in emotional support conversations.</abstract>
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%0 Conference Proceedings
%T Anticipating User Interpretations in Emotional Support Conversations via Inference-Time User-Side Simulation
%A Liu, Jiaqi
%A Xu, Jiakang
%A Du, Zhongqiang
%A Zheng, Haonan
%A Yang, Yankun
%A Jiang, Wenbin
%Y Lee, Hung-Yi
%Y Dev, Sunipa
%Y Li, Jessy
%Y Elliott, Desmond
%S Proceedings of the 2026 Conference on Empirical Methods in Natural Language Processing
%D 2026
%8 October
%I Association for Computational Linguistics
%C Budapest, Hungary
%@ 979-8-89176-459-0
%F liu-etal-2026-anticipating
%X Dialogue systems typically optimize the immediate quality of a response, but rarely anticipate how that response will be interpreted by the user. This is especially important in emotional support conversations, where a locally plausible reply may still be perceived as judgmental, dismissive, pressuring, or misaligned with the user’s current need. We frame this as a problem of candidate response evaluation under user-side interpretation uncertainty. We propose Cognitive Look-ahead Simulation (CLS), an inference-time framework that previews likely user interpretations before committing to the final response. CLS expands single-pass generation into a Generate–Simulate–Evaluate–Revise pipeline: it first infers a Structured User-State Representation, then uses a Cognitive World Model as an operational one-step predictor of the user’s immediate inner thought and next-turn state under a candidate reply, and finally applies selective revision to high-risk drafts. We evaluate CLS on the SAGE benchmark using simulator-based outcomes and LLM-as-a-Judge capability profiling, with complementary human evaluations. Across multiple backbones, CLS improves dialogue outcomes and reduces severe failures compared with direct generation and self-refinement baselines. These results suggest that anticipating user interpretations provides a useful inference-time signal for identifying and revising high-risk responses in emotional support conversations.
%U https://aclanthology.org/2026.emnlp-main.207/
%P 4746-4779
Markdown (Informal)
[Anticipating User Interpretations in Emotional Support Conversations via Inference-Time User-Side Simulation](https://aclanthology.org/2026.emnlp-main.207/) (Liu et al., EMNLP 2026)
ACL