Anticipating User Interpretations in Emotional Support Conversations via Inference-Time User-Side Simulation

Jiaqi Liu, Jiakang Xu, Zhongqiang Du, Haonan Zheng, Yankun Yang, Wenbin Jiang


Abstract
Dialogue systems typically optimize the immediate quality of a response, but rarely anticipate how that response will be interpreted by the user. This is especially important in emotional support conversations, where a locally plausible reply may still be perceived as judgmental, dismissive, pressuring, or misaligned with the user’s current need. We frame this as a problem of candidate response evaluation under user-side interpretation uncertainty. We propose Cognitive Look-ahead Simulation (CLS), an inference-time framework that previews likely user interpretations before committing to the final response. CLS expands single-pass generation into a Generate–Simulate–Evaluate–Revise pipeline: it first infers a Structured User-State Representation, then uses a Cognitive World Model as an operational one-step predictor of the user’s immediate inner thought and next-turn state under a candidate reply, and finally applies selective revision to high-risk drafts. We evaluate CLS on the SAGE benchmark using simulator-based outcomes and LLM-as-a-Judge capability profiling, with complementary human evaluations. Across multiple backbones, CLS improves dialogue outcomes and reduces severe failures compared with direct generation and self-refinement baselines. These results suggest that anticipating user interpretations provides a useful inference-time signal for identifying and revising high-risk responses in emotional support conversations.
Anthology ID:
2026.emnlp-main.207
Volume:
Proceedings of the 2026 Conference on Empirical Methods in Natural Language Processing
Month:
October
Year:
2026
Address:
Budapest, Hungary
Editors:
Hung-Yi Lee, Sunipa Dev, Jessy Li, Desmond Elliott
Venue:
EMNLP
SIG:
SIGDAT
Publisher:
Association for Computational Linguistics
Note:
Pages:
4746–4779
Language:
URL:
https://aclanthology.org/2026.emnlp-main.207/
DOI:
Bibkey:
Cite (ACL):
Jiaqi Liu, Jiakang Xu, Zhongqiang Du, Haonan Zheng, Yankun Yang, and Wenbin Jiang. 2026. Anticipating User Interpretations in Emotional Support Conversations via Inference-Time User-Side Simulation. In Proceedings of the 2026 Conference on Empirical Methods in Natural Language Processing, pages 4746–4779, Budapest, Hungary. Association for Computational Linguistics.
Cite (Informal):
Anticipating User Interpretations in Emotional Support Conversations via Inference-Time User-Side Simulation (Liu et al., EMNLP 2026)
Copy Citation:
PDF:
https://aclanthology.org/2026.emnlp-main.207.pdf