@inproceedings{wang-etal-2026-beyond-single,
title = "Beyond a Single Story: Meta-Reviewing Sparse and Incomplete User-generated Contents for Recommendation",
author = "Wang, Hongren and
Wei, Tianjun and
Du, Yingpeng and
Zhang, Jie and
Leng, Theng Yin",
editor = "Lee, Hung-Yi and
Dev, Sunipa and
Li, Jessy and
Elliott, Desmond",
booktitle = "Proceedings of the 2026 Conference on Empirical Methods in Natural Language Processing",
month = oct,
year = "2026",
address = "Budapest, Hungary",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2026.emnlp-main.435/",
pages = "9998--10013",
ISBN = "979-8-89176-459-0",
abstract = "Data sparsity remains a long-standing challenge in recommender systems, and it becomes more severe for methods relying on user-generated content (UGC) such as textual reviews, which capture fine-grained preferences but require more user efforts to produce. As a result, UGC exhibits (1) missing reviews, where interactions lack any review, and (2) incomplete reviews, where available reviews cover only a subset of relevant attributes. Existing approaches often overlook these UGC-specific issues, leading to degraded accuracy. Motivated by meta-review in academic peer review, we propose MOSAIC (Meta-review On Sparse And Incomplete user-generated Content), which constructs a meta-review for each target user by aggregating attribute-sentiment evidence from neighbor users' reviews. A multi-gate mixture-of-experts (MMoE) architecture jointly optimizes rating prediction and meta-review attribute-sentiment prediction, while an attention module personalizes the aggregated meta-review signals to each target user, yielding both refined rating predictions and attribute-level explanations. Experiments on four real-world datasets demonstrate that MOSAIC consistently outperforms state-of-the-art baselines in both recommendation accuracy and explanation quality, mitigating UGC sparsity and incompleteness while delivering consistent gains for users with limited interaction history."
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<abstract>Data sparsity remains a long-standing challenge in recommender systems, and it becomes more severe for methods relying on user-generated content (UGC) such as textual reviews, which capture fine-grained preferences but require more user efforts to produce. As a result, UGC exhibits (1) missing reviews, where interactions lack any review, and (2) incomplete reviews, where available reviews cover only a subset of relevant attributes. Existing approaches often overlook these UGC-specific issues, leading to degraded accuracy. Motivated by meta-review in academic peer review, we propose MOSAIC (Meta-review On Sparse And Incomplete user-generated Content), which constructs a meta-review for each target user by aggregating attribute-sentiment evidence from neighbor users’ reviews. A multi-gate mixture-of-experts (MMoE) architecture jointly optimizes rating prediction and meta-review attribute-sentiment prediction, while an attention module personalizes the aggregated meta-review signals to each target user, yielding both refined rating predictions and attribute-level explanations. Experiments on four real-world datasets demonstrate that MOSAIC consistently outperforms state-of-the-art baselines in both recommendation accuracy and explanation quality, mitigating UGC sparsity and incompleteness while delivering consistent gains for users with limited interaction history.</abstract>
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%0 Conference Proceedings
%T Beyond a Single Story: Meta-Reviewing Sparse and Incomplete User-generated Contents for Recommendation
%A Wang, Hongren
%A Wei, Tianjun
%A Du, Yingpeng
%A Zhang, Jie
%A Leng, Theng Yin
%Y Lee, Hung-Yi
%Y Dev, Sunipa
%Y Li, Jessy
%Y Elliott, Desmond
%S Proceedings of the 2026 Conference on Empirical Methods in Natural Language Processing
%D 2026
%8 October
%I Association for Computational Linguistics
%C Budapest, Hungary
%@ 979-8-89176-459-0
%F wang-etal-2026-beyond-single
%X Data sparsity remains a long-standing challenge in recommender systems, and it becomes more severe for methods relying on user-generated content (UGC) such as textual reviews, which capture fine-grained preferences but require more user efforts to produce. As a result, UGC exhibits (1) missing reviews, where interactions lack any review, and (2) incomplete reviews, where available reviews cover only a subset of relevant attributes. Existing approaches often overlook these UGC-specific issues, leading to degraded accuracy. Motivated by meta-review in academic peer review, we propose MOSAIC (Meta-review On Sparse And Incomplete user-generated Content), which constructs a meta-review for each target user by aggregating attribute-sentiment evidence from neighbor users’ reviews. A multi-gate mixture-of-experts (MMoE) architecture jointly optimizes rating prediction and meta-review attribute-sentiment prediction, while an attention module personalizes the aggregated meta-review signals to each target user, yielding both refined rating predictions and attribute-level explanations. Experiments on four real-world datasets demonstrate that MOSAIC consistently outperforms state-of-the-art baselines in both recommendation accuracy and explanation quality, mitigating UGC sparsity and incompleteness while delivering consistent gains for users with limited interaction history.
%U https://aclanthology.org/2026.emnlp-main.435/
%P 9998-10013
Markdown (Informal)
[Beyond a Single Story: Meta-Reviewing Sparse and Incomplete User-generated Contents for Recommendation](https://aclanthology.org/2026.emnlp-main.435/) (Wang et al., EMNLP 2026)
ACL