Beyond a Single Story: Meta-Reviewing Sparse and Incomplete User-generated Contents for Recommendation

Hongren Wang, Tianjun Wei, Yingpeng Du, Jie Zhang, Theng Yin Leng


Abstract
Data sparsity remains a long-standing challenge in recommender systems, and it becomes more severe for methods relying on user-generated content (UGC) such as textual reviews, which capture fine-grained preferences but require more user efforts to produce. As a result, UGC exhibits (1) missing reviews, where interactions lack any review, and (2) incomplete reviews, where available reviews cover only a subset of relevant attributes. Existing approaches often overlook these UGC-specific issues, leading to degraded accuracy. Motivated by meta-review in academic peer review, we propose MOSAIC (Meta-review On Sparse And Incomplete user-generated Content), which constructs a meta-review for each target user by aggregating attribute-sentiment evidence from neighbor users’ reviews. A multi-gate mixture-of-experts (MMoE) architecture jointly optimizes rating prediction and meta-review attribute-sentiment prediction, while an attention module personalizes the aggregated meta-review signals to each target user, yielding both refined rating predictions and attribute-level explanations. Experiments on four real-world datasets demonstrate that MOSAIC consistently outperforms state-of-the-art baselines in both recommendation accuracy and explanation quality, mitigating UGC sparsity and incompleteness while delivering consistent gains for users with limited interaction history.
Anthology ID:
2026.emnlp-main.435
Volume:
Proceedings of the 2026 Conference on Empirical Methods in Natural Language Processing
Month:
October
Year:
2026
Address:
Budapest, Hungary
Editors:
Hung-Yi Lee, Sunipa Dev, Jessy Li, Desmond Elliott
Venue:
EMNLP
SIG:
SIGDAT
Publisher:
Association for Computational Linguistics
Note:
Pages:
9998–10013
Language:
URL:
https://aclanthology.org/2026.emnlp-main.435/
DOI:
Bibkey:
Cite (ACL):
Hongren Wang, Tianjun Wei, Yingpeng Du, Jie Zhang, and Theng Yin Leng. 2026. Beyond a Single Story: Meta-Reviewing Sparse and Incomplete User-generated Contents for Recommendation. In Proceedings of the 2026 Conference on Empirical Methods in Natural Language Processing, pages 9998–10013, Budapest, Hungary. Association for Computational Linguistics.
Cite (Informal):
Beyond a Single Story: Meta-Reviewing Sparse and Incomplete User-generated Contents for Recommendation (Wang et al., EMNLP 2026)
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PDF:
https://aclanthology.org/2026.emnlp-main.435.pdf