@inproceedings{zhou-etal-2026-wise,
    title = "{WISE}-Flow: Workflow-Induced Structured Experience for Self-Evolving Conversational Service Agents",
    author = "Zhou, Yuqing  and
      Wang, Zhuoer  and
      Jk  and
      Wang, Hong  and
      Koelle, Samson  and
      Zhu, Ziwei  and
      Niu, Wei",
    editor = "Zhang, Yue  and
      Xu, Ruifeng  and
      Purwarianti, Ayu  and
      Rong, Tong  and
      Suzuki, Jun",
    booktitle = "Findings of the {A}ssociation for {C}omputational {L}inguistics: {IJCNLP}-{AACL} 2026",
    month = nov,
    year = "2026",
    address = "Hengqin, China",
    publisher = "Association for Computational Linguistics",
    url = "https://aclanthology.org/2026.findings-aacl.157/",
    pages = "3124--3143",
    ISBN = "979-8-89176-444-6"
}