@inproceedings{wu-etal-2026-structured,
title = "Structured Dialogue Refinement: Building Retrieval-Augmented Question Answering on Goal-Oriented Dialogues",
author = "Wu, Bin and
Kumar, Sawan and
Utama, Prasetya Ajie and
Yahya, Mohamed",
editor = "Liakata, Maria and
Moreira, Viviane P. and
Zhang, Jiajun and
Jurgens, David",
booktitle = "Findings of the {A}ssociation for {C}omputational {L}inguistics: {ACL} 2026",
month = jul,
year = "2026",
address = "San Diego, California, United States",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2026.findings-acl.1571/",
doi = "10.18653/v1/2026.findings-acl.1571",
pages = "31419--31432",
ISBN = "979-8-89176-395-1",
abstract = "Retrieval-Augmented Generation (RAG) is widely used for question answering over well-structured document corpora. However, a large amount of real-world problem-solving knowledge is captured in goal-oriented dialogues, where common ground misalignment between users and helpers gives rise to sparse, diffuse, and dynamically refined evidence that challenges standard RAG pipelines. We propose Structured Dialogue Refinement (SDR), a unified framework that adapts dialogue corpora for RAG at both the retrieval and generation stages without altering the underlying pipeline. Specifically, SDR introduces Dual Dialogue Querying for intent-aligned retrieval via issue-centric and solution-centric pseudo-documents, and Graph-Structured Dialogues coupled with a relevance-driven subgraph selection strategy to enable effective utilization of conversational evidence. We further adopt a nugget-based evaluation setup for dialogue-grounded RAG, enabling fine-grained analysis of retrieval coverage and grounded answer generation. Experiments demonstrate that SDR substantially improves both retrieval quality and grounded QA performance under dialogue-specific structural challenges."
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<abstract>Retrieval-Augmented Generation (RAG) is widely used for question answering over well-structured document corpora. However, a large amount of real-world problem-solving knowledge is captured in goal-oriented dialogues, where common ground misalignment between users and helpers gives rise to sparse, diffuse, and dynamically refined evidence that challenges standard RAG pipelines. We propose Structured Dialogue Refinement (SDR), a unified framework that adapts dialogue corpora for RAG at both the retrieval and generation stages without altering the underlying pipeline. Specifically, SDR introduces Dual Dialogue Querying for intent-aligned retrieval via issue-centric and solution-centric pseudo-documents, and Graph-Structured Dialogues coupled with a relevance-driven subgraph selection strategy to enable effective utilization of conversational evidence. We further adopt a nugget-based evaluation setup for dialogue-grounded RAG, enabling fine-grained analysis of retrieval coverage and grounded answer generation. Experiments demonstrate that SDR substantially improves both retrieval quality and grounded QA performance under dialogue-specific structural challenges.</abstract>
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%0 Conference Proceedings
%T Structured Dialogue Refinement: Building Retrieval-Augmented Question Answering on Goal-Oriented Dialogues
%A Wu, Bin
%A Kumar, Sawan
%A Utama, Prasetya Ajie
%A Yahya, Mohamed
%Y Liakata, Maria
%Y Moreira, Viviane P.
%Y Zhang, Jiajun
%Y Jurgens, David
%S Findings of the Association for Computational Linguistics: ACL 2026
%D 2026
%8 July
%I Association for Computational Linguistics
%C San Diego, California, United States
%@ 979-8-89176-395-1
%F wu-etal-2026-structured
%X Retrieval-Augmented Generation (RAG) is widely used for question answering over well-structured document corpora. However, a large amount of real-world problem-solving knowledge is captured in goal-oriented dialogues, where common ground misalignment between users and helpers gives rise to sparse, diffuse, and dynamically refined evidence that challenges standard RAG pipelines. We propose Structured Dialogue Refinement (SDR), a unified framework that adapts dialogue corpora for RAG at both the retrieval and generation stages without altering the underlying pipeline. Specifically, SDR introduces Dual Dialogue Querying for intent-aligned retrieval via issue-centric and solution-centric pseudo-documents, and Graph-Structured Dialogues coupled with a relevance-driven subgraph selection strategy to enable effective utilization of conversational evidence. We further adopt a nugget-based evaluation setup for dialogue-grounded RAG, enabling fine-grained analysis of retrieval coverage and grounded answer generation. Experiments demonstrate that SDR substantially improves both retrieval quality and grounded QA performance under dialogue-specific structural challenges.
%R 10.18653/v1/2026.findings-acl.1571
%U https://aclanthology.org/2026.findings-acl.1571/
%U https://doi.org/10.18653/v1/2026.findings-acl.1571
%P 31419-31432
Markdown (Informal)
[Structured Dialogue Refinement: Building Retrieval-Augmented Question Answering on Goal-Oriented Dialogues](https://aclanthology.org/2026.findings-acl.1571/) (Wu et al., Findings 2026)
ACL