@inproceedings{peng-etal-2026-proactive,
title = "Proactive for Uncertainty: Cause-Aware Error Diagnosis and Interactive Clarification for Spoken Dialogue Systems",
author = "Peng, Yizhou and
Ma, Ziyang and
Liu, Changsong and
Chao, Yi-Wen and
Chen, Xie and
Chng, Eng Siong",
editor = "Lee, Hung-Yi and
Dev, Sunipa and
Li, Jessy and
Elliott, Desmond",
booktitle = "Findings of the {A}ssociation for {C}omputational {L}inguistics: {EMNLP} 2026",
month = oct,
year = "2026",
address = "Budapest, Hungary",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2026.findings-emnlp.2332/",
pages = "50131--50152",
ISBN = "979-8-89176-462-0",
abstract = "Cascaded Automatic Speech Recognition {---} Large Language Model (ASR-LLM) pipelines remain popular for industrial Spoken Dialogue Systems (SDS), primarily because their decoupled design ensures perceptual verifiability. However, cascaded systems suffer from error propagation, as transcription failures inevitably cascade to subsequent components, thereby degrading the final interaction quality. Although ASR confidence scores offer a simple filter for unreliable inputs, this approach is fundamentally limited because it typically fails to detect deletion errors or to distinguish between acoustic (inability to hear clearly) and linguistic (inability to understand) mismatches, both of which require targeted recovery strategies. In this paper, we propose a cause-aware error recovery paradigm that fundamentally rethinks robustness in SDS. Unlike traditional confidence filtering, we introduce a suite of small precision-focused detectors that exploit deep ASR latent representations to disentangle token-level errors into perception, comprehension, and deletion failures. This fine-grained diagnostic intelligence empowers the LLM to orchestrate targeted, multi-turn clarification strategies, effectively transforming ambiguous signals into seamless user interactions. Experimental results validate the precision of our approach, which more than doubles the recall on domain-shift errors (57.96{\%} vs. 23.66{\%}) compared to baselines. Crucially, this diagnostic precision yields up to a 31{\%} reduction in WER and a 19{\%} improvement on the downstream task across diverse accents, distortions, and domains."
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<abstract>Cascaded Automatic Speech Recognition — Large Language Model (ASR-LLM) pipelines remain popular for industrial Spoken Dialogue Systems (SDS), primarily because their decoupled design ensures perceptual verifiability. However, cascaded systems suffer from error propagation, as transcription failures inevitably cascade to subsequent components, thereby degrading the final interaction quality. Although ASR confidence scores offer a simple filter for unreliable inputs, this approach is fundamentally limited because it typically fails to detect deletion errors or to distinguish between acoustic (inability to hear clearly) and linguistic (inability to understand) mismatches, both of which require targeted recovery strategies. In this paper, we propose a cause-aware error recovery paradigm that fundamentally rethinks robustness in SDS. Unlike traditional confidence filtering, we introduce a suite of small precision-focused detectors that exploit deep ASR latent representations to disentangle token-level errors into perception, comprehension, and deletion failures. This fine-grained diagnostic intelligence empowers the LLM to orchestrate targeted, multi-turn clarification strategies, effectively transforming ambiguous signals into seamless user interactions. Experimental results validate the precision of our approach, which more than doubles the recall on domain-shift errors (57.96% vs. 23.66%) compared to baselines. Crucially, this diagnostic precision yields up to a 31% reduction in WER and a 19% improvement on the downstream task across diverse accents, distortions, and domains.</abstract>
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%0 Conference Proceedings
%T Proactive for Uncertainty: Cause-Aware Error Diagnosis and Interactive Clarification for Spoken Dialogue Systems
%A Peng, Yizhou
%A Ma, Ziyang
%A Liu, Changsong
%A Chao, Yi-Wen
%A Chen, Xie
%A Chng, Eng Siong
%Y Lee, Hung-Yi
%Y Dev, Sunipa
%Y Li, Jessy
%Y Elliott, Desmond
%S Findings of the Association for Computational Linguistics: EMNLP 2026
%D 2026
%8 October
%I Association for Computational Linguistics
%C Budapest, Hungary
%@ 979-8-89176-462-0
%F peng-etal-2026-proactive
%X Cascaded Automatic Speech Recognition — Large Language Model (ASR-LLM) pipelines remain popular for industrial Spoken Dialogue Systems (SDS), primarily because their decoupled design ensures perceptual verifiability. However, cascaded systems suffer from error propagation, as transcription failures inevitably cascade to subsequent components, thereby degrading the final interaction quality. Although ASR confidence scores offer a simple filter for unreliable inputs, this approach is fundamentally limited because it typically fails to detect deletion errors or to distinguish between acoustic (inability to hear clearly) and linguistic (inability to understand) mismatches, both of which require targeted recovery strategies. In this paper, we propose a cause-aware error recovery paradigm that fundamentally rethinks robustness in SDS. Unlike traditional confidence filtering, we introduce a suite of small precision-focused detectors that exploit deep ASR latent representations to disentangle token-level errors into perception, comprehension, and deletion failures. This fine-grained diagnostic intelligence empowers the LLM to orchestrate targeted, multi-turn clarification strategies, effectively transforming ambiguous signals into seamless user interactions. Experimental results validate the precision of our approach, which more than doubles the recall on domain-shift errors (57.96% vs. 23.66%) compared to baselines. Crucially, this diagnostic precision yields up to a 31% reduction in WER and a 19% improvement on the downstream task across diverse accents, distortions, and domains.
%U https://aclanthology.org/2026.findings-emnlp.2332/
%P 50131-50152
Markdown (Informal)
[Proactive for Uncertainty: Cause-Aware Error Diagnosis and Interactive Clarification for Spoken Dialogue Systems](https://aclanthology.org/2026.findings-emnlp.2332/) (Peng et al., Findings 2026)
ACL