@inproceedings{dos-santos-2026-scripted,
    title = "Scripted Hesitation in a Financial Customer-Service Chatbot: A {B}razilian {P}ortuguese Case Study",
    author = "dos Santos, Valeria Vieira",
    editor = "Huang, Jimin  and
      Lee, Yongjae  and
      Ananiadou, Sophia  and
      Chen, Hsin-Hsi  and
      Takamura, Hiroya  and
      Chen, Chung-Chi",
    booktitle = "Proceedings of the 11th Workshop on Financial Technology and Natural Language Processing",
    month = oct,
    year = "2026",
    address = "Budapest, Hungary",
    publisher = "Association for Computational Linguistics",
    url = "https://aclanthology.org/2026.finnlp-1.2/",
    pages = "10--14",
    ISBN = "979-8-89176-466-8"
}