@inproceedings{atreya-etal-2026-helping,
    title = "Helping Customers in Distress: An {LLM}-powered Agent that Converses, Probes, and Routes",
    author = "Atreya, Alankar  and
      Wagner, Stefan Sylvius  and
      Batra, Devesh  and
      Hankache, Robert  and
      Iglesias Jr, Cristov{\~a}o  and
      Sinclair, Patrick  and
      Pelosio, Giulio  and
      McMillan, Michael  and
      Cowan, Greig A  and
      Khraishi, Raad",
    editor = "Huang, Jimin  and
      Lee, Yongjae  and
      Ananiadou, Sophia  and
      Chen, Hsin-Hsi  and
      Takamura, Hiroya  and
      Chen, Chung-Chi",
    booktitle = "Proceedings of the 11th Workshop on Financial Technology and Natural Language Processing",
    month = oct,
    year = "2026",
    address = "Budapest, Hungary",
    publisher = "Association for Computational Linguistics",
    url = "https://aclanthology.org/2026.finnlp-1.33/",
    pages = "403--407",
    ISBN = "979-8-89176-466-8"
}