@inproceedings{diaz-morales-etal-2026-mcs,
    title = "m{CS}-{LM}: Multimodal Customer Service and Incident Management Systems Based on Large Language Models",
    author = "D{\'i}az-Morales, Carlos  and
      Checa-Rubio, Marcos  and
      Bernal-Beltr{\'a}n, Tom{\'a}s  and
      Pan, Ronghao  and
      Barb{\'a}chano, David  and
      Salas-Z{\'a}rate, Mar{\'i}a del Pilar  and
      Paredes-Valverde, Mario Andr{\'e}s  and
      Valencia-Garcia, Rafael",
    editor = "Claramunt, German Rigau  and
      Gamallo, Pablo  and
      Mu{\~n}oz Guillena, Rafael  and
      Chiruzzo, Luis  and
      Mart{\'i}nez C{\'a}mara, Eugenio",
    booktitle = "Proceedings of {LANLP}: Bridging {I}bero and {L}atin {A}merican {NLP} Communities",
    month = may,
    year = "2026",
    address = "Palma, Mallorca (Spain)",
    publisher = "ELRA Language Resources Association (ELRA)",
    url = "https://aclanthology.org/2026.lanlp-1.6/",
    doi = "10.63317/3tcxy4bkn76p",
    pages = "38--45"
}