@inproceedings{siskou-etal-2026-question,
title = "Question and Response Dynamics in Public Service Encounters",
author = "Siskou, Wassiliki and
Espinoza, Ingrid and
Friedrich, Laurin and
Eckhard, Steffen and
Hautli-Janisz, Annette",
editor = "Piperidis, Stelios and
Bel, N{\'u}ria and
van den Heuvel, Henk and
Ide, Nancy and
Krek, Simon and
Toral, Antonio",
booktitle = "Proceedings of the Fifteenth Language Resources and Evaluation Conference",
month = may,
year = "2026",
address = "Palma de Mallorca, Spain",
publisher = "ELRA Language Resource Association",
url = "https://aclanthology.org/2026.lrec-1.223/",
doi = "10.63317/44ysuy55vyoi",
pages = "2848--2855",
abstract = "When deciding on social welfare benefits, street-level bureaucrats wield significant discretionary power over citizens. One of the key instruments of this power lies in the questioning patterns that control the conversational agenda in face-to-face encounters. In turn, the citizens' responses show how they navigate these conversational constraints, for instance by answering directly or through more evasive strategies. To shed light on the power dynamics inherent in these encounters, we provide over 200 verbatim transcripts of authentic conversations in German between street-level bureaucrats and citizens, as well as a fully annotated dataset of all question-response pairs extracted from these conversations. We also present PSE v2.0, which is double the size of the only previously available corpus of spoken interactions in street-level bureaucracy. Keywords: Public Service Encounters, verbatim transcripts, question-response pairs"
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<abstract>When deciding on social welfare benefits, street-level bureaucrats wield significant discretionary power over citizens. One of the key instruments of this power lies in the questioning patterns that control the conversational agenda in face-to-face encounters. In turn, the citizens’ responses show how they navigate these conversational constraints, for instance by answering directly or through more evasive strategies. To shed light on the power dynamics inherent in these encounters, we provide over 200 verbatim transcripts of authentic conversations in German between street-level bureaucrats and citizens, as well as a fully annotated dataset of all question-response pairs extracted from these conversations. We also present PSE v2.0, which is double the size of the only previously available corpus of spoken interactions in street-level bureaucracy. Keywords: Public Service Encounters, verbatim transcripts, question-response pairs</abstract>
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%0 Conference Proceedings
%T Question and Response Dynamics in Public Service Encounters
%A Siskou, Wassiliki
%A Espinoza, Ingrid
%A Friedrich, Laurin
%A Eckhard, Steffen
%A Hautli-Janisz, Annette
%Y Piperidis, Stelios
%Y Bel, Núria
%Y van den Heuvel, Henk
%Y Ide, Nancy
%Y Krek, Simon
%Y Toral, Antonio
%S Proceedings of the Fifteenth Language Resources and Evaluation Conference
%D 2026
%8 May
%I ELRA Language Resource Association
%C Palma de Mallorca, Spain
%F siskou-etal-2026-question
%X When deciding on social welfare benefits, street-level bureaucrats wield significant discretionary power over citizens. One of the key instruments of this power lies in the questioning patterns that control the conversational agenda in face-to-face encounters. In turn, the citizens’ responses show how they navigate these conversational constraints, for instance by answering directly or through more evasive strategies. To shed light on the power dynamics inherent in these encounters, we provide over 200 verbatim transcripts of authentic conversations in German between street-level bureaucrats and citizens, as well as a fully annotated dataset of all question-response pairs extracted from these conversations. We also present PSE v2.0, which is double the size of the only previously available corpus of spoken interactions in street-level bureaucracy. Keywords: Public Service Encounters, verbatim transcripts, question-response pairs
%R 10.63317/44ysuy55vyoi
%U https://aclanthology.org/2026.lrec-1.223/
%U https://doi.org/10.63317/44ysuy55vyoi
%P 2848-2855
Markdown (Informal)
[Question and Response Dynamics in Public Service Encounters](https://aclanthology.org/2026.lrec-1.223/) (Siskou et al., LREC 2026)
ACL
- Wassiliki Siskou, Ingrid Espinoza, Laurin Friedrich, Steffen Eckhard, and Annette Hautli-Janisz. 2026. Question and Response Dynamics in Public Service Encounters. In Proceedings of the Fifteenth Language Resources and Evaluation Conference, pages 2848–2855, Palma de Mallorca, Spain. ELRA Language Resource Association.