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    <abstract>In large-scale enterprise settings, centralized multi-agent systems (MAS) are increasingly adopted, in which a coordinator delegates user requests to lightweight, domain-specialized sub-agents. While this architecture improves modularity, scalability, and cost efficiency, its reliability depends not only on accurate routing but also on sub-agents’ ability to calibrate their responses to capability constraints. In particular, sub-agents built on smaller fine-tuned models often struggle with such calibration, leading them to over-answer ambiguous, underspecified, misrouted, or unsupported requests and produce hallucinated outputs instead of actionable feedback. To address this challenge, we present EARS (Explanatory Abstention for Reliable Sub-Agent Modeling), a production-oriented framework that reframes sub-agent abstention as an inter-agent communication protocol: a sub-agent does not merely abstain, but exposes an actionable failure state to the coordinator. EARS curates human-agent interaction data using an ensemble of calibrated LLM-as-a-Judge models, producing structured abstention labels and rationales under a taxonomy of sub-agent failure modes. These data are used to fine-tune sub-agents to detect failure conditions and return rationales for coordinator-level clarification, rerouting, or fallback. We evaluate EARS in a large-scale production e-commerce assistant supporting enterprise business intelligence workflows. EARS improves the overall response pass rate from 68.5% to 78.9%, demonstrating that sub-agent-side explanatory abstention improves MAS reliability.</abstract>
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%0 Conference Proceedings
%T EARS: Explanatory Abstention for Reliable Sub-Agent Modeling in Large-Scale Multi-Agent Systems
%A Xie, Shuang
%A Lu, Yunan
%A Li, Han
%A Wang, Lingyun
%Y Kamalloo, Ehsan
%Y Gontier, Nicolas
%Y Rozanov, Nikolai
%Y Hashemzadeh, Maryam
%Y Arora, Akhil
%S Proceedings of the Second Workshop for REsearch on Agent Language Models (REALM 2026)
%D 2026
%8 October
%I Association for Computational Linguistics
%C Budapest, Hungary
%@ 979-8-89176-485-9
%F xie-etal-2026-ears
%X In large-scale enterprise settings, centralized multi-agent systems (MAS) are increasingly adopted, in which a coordinator delegates user requests to lightweight, domain-specialized sub-agents. While this architecture improves modularity, scalability, and cost efficiency, its reliability depends not only on accurate routing but also on sub-agents’ ability to calibrate their responses to capability constraints. In particular, sub-agents built on smaller fine-tuned models often struggle with such calibration, leading them to over-answer ambiguous, underspecified, misrouted, or unsupported requests and produce hallucinated outputs instead of actionable feedback. To address this challenge, we present EARS (Explanatory Abstention for Reliable Sub-Agent Modeling), a production-oriented framework that reframes sub-agent abstention as an inter-agent communication protocol: a sub-agent does not merely abstain, but exposes an actionable failure state to the coordinator. EARS curates human-agent interaction data using an ensemble of calibrated LLM-as-a-Judge models, producing structured abstention labels and rationales under a taxonomy of sub-agent failure modes. These data are used to fine-tune sub-agents to detect failure conditions and return rationales for coordinator-level clarification, rerouting, or fallback. We evaluate EARS in a large-scale production e-commerce assistant supporting enterprise business intelligence workflows. EARS improves the overall response pass rate from 68.5% to 78.9%, demonstrating that sub-agent-side explanatory abstention improves MAS reliability.
%U https://aclanthology.org/2026.realm-1.57/
%P 832-845

Markdown (Informal)

[EARS: Explanatory Abstention for Reliable Sub-Agent Modeling in Large-Scale Multi-Agent Systems](https://aclanthology.org/2026.realm-1.57/) (Xie et al., REALM 2026)

• EARS: Explanatory Abstention for Reliable Sub-Agent Modeling in Large-Scale Multi-Agent Systems (Xie et al., REALM 2026)

ACL

• Shuang Xie, Yunan Lu, Han Li, and Lingyun Wang. 2026. EARS: Explanatory Abstention for Reliable Sub-Agent Modeling in Large-Scale Multi-Agent Systems. In Proceedings of the Second Workshop for REsearch on Agent Language Models (REALM 2026), pages 832–845, Budapest, Hungary. Association for Computational Linguistics.