VISTA: A Versatile Interactive User Simulation Toolkit for Agent Evaluation

Yunan Lu, Ryan Shea, Yusen Zhang, Zhou Yu


Abstract
Evaluation remains a critical bottleneck for interactive agent development. Existing evaluation methods often rely on static benchmarks, which fail to capture the dynamic, multi-step nature of agentic behavior and struggle to expose meaningful failure modes. While user-simulation-based evaluation offers a promising alternative, existing simulation frameworks suffer from two major limitations. First, they provide limited mechanisms for evaluating the quality and comprehensiveness of simulated interactions, making it difficult to assess whether a simulator sufficiently explores an agent’s capabilities and failure modes. Second, most frameworks are restricted to either UI-only actions or API-only actions, limiting their ability to model the full range of realistic user behaviors. To address these limitations, we propose VISTA, a Versatile Interactive user Simulation Toolkit for Agent evaluation.
Anthology ID:
2026.realm-1.92
Volume:
Proceedings of the Second Workshop for REsearch on Agent Language Models (REALM 2026)
Month:
October
Year:
2026
Address:
Budapest, Hungary
Editors:
Ehsan Kamalloo, Nicolas Gontier, Nikolai Rozanov, Maryam Hashemzadeh, Akhil Arora
Venues:
REALM | WS
SIG:
Publisher:
Association for Computational Linguistics
Note:
Pages:
1305–1323
Language:
URL:
https://aclanthology.org/2026.realm-1.92/
DOI:
Bibkey:
Cite (ACL):
Yunan Lu, Ryan Shea, Yusen Zhang, and Zhou Yu. 2026. VISTA: A Versatile Interactive User Simulation Toolkit for Agent Evaluation. In Proceedings of the Second Workshop for REsearch on Agent Language Models (REALM 2026), pages 1305–1323, Budapest, Hungary. Association for Computational Linguistics.
Cite (Informal):
VISTA: A Versatile Interactive User Simulation Toolkit for Agent Evaluation (Lu et al., REALM 2026)
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PDF:
https://aclanthology.org/2026.realm-1.92.pdf