@inproceedings{zeng-etal-2026-user,
    title = "How User-{AI} Mistreatment Occurs and Matters in Conversational Systems?",
    author = "Zeng, Fanqi  and
      Hasan, Sadid  and
      He, Chaocheng",
    editor = "Calabrese, Agostina  and
      Davidson, Thomas  and
      de Kock, Christine  and
      Khurana, Urja  and
      Marchiori Manerba, Marta  and
      Piot, Paloma  and
      Talat, Zeerak",
    booktitle = "Proceedings of the 10th Workshop on Online Abuse and Harms ({WOAH})",
    month = oct,
    year = "2026",
    address = "Budapest, Hungary",
    publisher = "Association for Computational Linguistics",
    url = "https://aclanthology.org/2026.woah-1.18/",
    pages = "204--218",
    ISBN = "979-8-89176-487-3"
}