Dialogue Management for Telephone Information Systems Scott McGlashan author Norman Fraser author Nigel Gilbert author Eric Bilange author Paul Heisterkamp author Nick Youd author 1992-03 text Third Conference on Applied Natural Language Processing Association for Computational Linguistics Trento, Italy conference publication mcglashan-etal-1992-dialogue 10.3115/974499.974549 https://aclanthology.org/A92-1040/ 1992-03 245 246