Measuring Non-cooperation in Dialogue

Brian Plüss, Paul Piwek


Abstract
This paper introduces a novel method for measuring non-cooperation in dialogue. The key idea is that linguistic non-cooperation can be measured in terms of the extent to which dialogue participants deviate from conventions regarding the proper introduction and discharging of conversational obligations (e.g., the obligation to respond to a question). Previous work on non cooperation has focused mainly on non-linguistic task-related non-cooperation or modelled non-cooperation in terms of special rules describing non-cooperative behaviours. In contrast, we start from rules for normal/correct dialogue behaviour - i.e., a dialogue game - which in principle can be derived from a corpus of cooperative dialogues, and provide a quantitative measure for the degree to which participants comply with these rules. We evaluated the model on a corpus of political interviews, with encouraging results. The model predicts accurately the degree of cooperation for one of the two dialogue game roles (interviewer) and also the relative cooperation for both roles (i.e., which interlocutor in the conversation was most cooperative). Being able to measure cooperation has applications in many areas from the analysis - manual, semi and fully automatic - of natural language interactions to human-like virtual personal assistants, tutoring agents, sophisticated dialogue systems, and role-playing virtual humans.
Anthology ID:
C16-1181
Volume:
Proceedings of COLING 2016, the 26th International Conference on Computational Linguistics: Technical Papers
Month:
December
Year:
2016
Address:
Osaka, Japan
Venue:
COLING
SIG:
Publisher:
The COLING 2016 Organizing Committee
Note:
Pages:
1925–1936
Language:
URL:
https://aclanthology.org/C16-1181
DOI:
Bibkey:
Cite (ACL):
Brian Plüss and Paul Piwek. 2016. Measuring Non-cooperation in Dialogue. In Proceedings of COLING 2016, the 26th International Conference on Computational Linguistics: Technical Papers, pages 1925–1936, Osaka, Japan. The COLING 2016 Organizing Committee.
Cite (Informal):
Measuring Non-cooperation in Dialogue (Plüss & Piwek, COLING 2016)
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PDF:
https://aclanthology.org/C16-1181.pdf