Automatic Identification of Important Segments and Expressions for Mining of Business-Oriented Conversations at Contact Centers Hironori Takeuchi author L Venkata Subramaniam author Tetsuya Nasukawa author Shourya Roy author 2007-06 text Proceedings of the 2007 Joint Conference on Empirical Methods in Natural Language Processing and Computational Natural Language Learning (EMNLP-CoNLL) Jason Eisner editor Association for Computational Linguistics Prague, Czech Republic conference publication takeuchi-etal-2007-automatic https://aclanthology.org/D07-1048/ 2007-06 458 467